Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Agoda

Agoda

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Agoda?
grey stargrey stargrey stargrey stargrey star

Agoda Reviews Summary

Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.

service
804
value
766
shipping
349
returns
464
quality
662

We monitor reviews for authenticity

Washington
3 reviews
0 helpful votes
Follow Sandra B.
Unfollow Sandra B.
Share Review
Report Review

Good hotel provider with very competitive prices. Hotel Golden Tulip in Bahrain was a great price couldn't beat it. Always great on prices and an easy manage my bookings account. When I have called them via a telephone any problem is sorted with considerate staff.

Date of experience: May 15, 2015
Singapore
1 review
1 helpful vote
Follow H B.
Unfollow H B.
Share Review
Report Review

Great service.
May 16, 2015

A wide selection of hotels - worldwide. Excellent prices.
Got a room although that hotel's own website showed the hotel was fully booked.
Let's see.
Website has 2 issues to be improved:
1. Automatically selects 2 rooms when in yur search criteria tyo select 2people.
2. Map showing hotels' locations is too slow, erratic, and just not smooth.

Date of experience: May 15, 2015
Singapore
1 review
0 helpful votes
Follow SALLY C.
Unfollow SALLY C.
Share Review
Report Review

I have booked with Agoda on my frequent travels yearly. It is very informative with speedy response including confirmation. In few occasions, I have corresponded with Agoda customer service staff and was offered great assistance. Undoubtedly, Agoda provides great on-line portal, warm customer care with professionalism.

Date of experience: May 15, 2015
Singapore
1 review
1 helpful vote
Follow andrew c.
Unfollow andrew c.
Share Review
Report Review

Agoda Booking
May 16, 2015

Simple fast and straightforward platform. Recommends to all!

Date of experience: May 14, 2015
Malaysia
4 reviews
2 helpful votes
Follow Angela T.
Unfollow Angela T.
Share Review
Report Review

The best deals at my fingertips with Agoda, my favorite traveling companion

Date of experience: May 14, 2015
Malaysia
1 review
0 helpful votes
Follow lee j.
Unfollow lee j.
Share Review
Report Review

The online service providing a good, convenient, and also reasonable price for hotel booking. Tk u

Date of experience: May 14, 2015
Thailand
1 review
0 helpful votes
Follow Ekarhat K.
Unfollow Ekarhat K.
Share Review
Report Review

Would like to cheer up on the customer service team and would like to say that you are very important team

Date of experience: May 14, 2015
Malaysia
1 review
0 helpful votes
Follow Ahmad J.
Unfollow Ahmad J.
Share Review
Report Review

Easy
May 15, 2015

Easy to book, easy to pay, secure, thats why I choose Agoda!

Date of experience: May 14, 2015
Australia
1 review
0 helpful votes
Follow Peter H.
Unfollow Peter H.
Share Review
Report Review

I find the Agoda booking site very easy to access and operate and I always find the rates to be very competitive. I will continue to use it. Peter Hollow.

Date of experience: May 14, 2015
Macao
1 review
0 helpful votes
Follow Steve O.
Unfollow Steve O.
Share Review
Report Review

Sad that a person has to hunt but thankful I took the time. For the same room at one of Agoda's competitors, I would have had to pay US$50 more for a 5 night stay.

Date of experience: May 14, 2015
Malaysia
1 review
0 helpful votes
Follow Denastee P.
Unfollow Denastee P.
Share Review
Report Review

Really Efficiency
May 12, 2015

Make more function, more efficiency, and also make it more user friendly. Example can translate or change to local language that easy to local user understood the reviews which is not type in English. And also make more payment method beside then the international payment method.

Date of experience: May 11, 2015
Malaysia
1 review
0 helpful votes
Follow Arun K.
Unfollow Arun K.
Share Review
Report Review

The service to use
May 12, 2015

The rates are good and more importantly the aftersales service is brilliant. WIll recommend this to anyone.

Date of experience: May 11, 2015
Nevada
5 reviews
6 helpful votes
Follow Kristina G.
Unfollow Kristina G.
Share Review
Report Review

Thanks Agoda!
May 12, 2015

Thanks Agoda for all the great savings you have provided us with over the years!

Date of experience: May 11, 2015
GB
2 reviews
0 helpful votes
Follow Keith S.
Unfollow Keith S.
Share Review
Report Review

Simply the BEST
May 12, 2015

Don't go to any other Hotel Booking Site. The best deals here, the best customer service, the widest selection. What more could you ask for?

Date of experience: May 11, 2015
Missouri
1 review
1 helpful vote
Follow sheila m.
Unfollow sheila m.
Share Review
Report Review

I would recommend this to anyone and everyone traveling and looking for a ho.tel room

Date of experience: May 11, 2015
KR
1 review
0 helpful votes
Follow MF L.
Unfollow MF L.
Share Review
Report Review

Easy and effective
May 12, 2015

Best hotel booking website... easy to use, good prices and helpful guest reviews.

Date of experience: May 11, 2015
Singapore
1 review
0 helpful votes
Follow Fazila M.
Unfollow Fazila M.
Share Review
Report Review

Great site!
May 12, 2015

I can really get good deals out of this site. Booking was easy peasy. Will definitely go through here again for my next hotel bookings.

Date of experience: May 11, 2015
Australia
1 review
1 helpful vote
Follow Liliana P.
Unfollow Liliana P.
Share Review
Report Review

Great!
May 12, 2015

For clear, easy to follow site with a good variety and competitive price rates and great specials.

Date of experience: May 11, 2015
Singapore
1 review
1 helpful vote
Follow abdulraffik a.
Unfollow abdulraffik a.
Share Review
Report Review

Very reliable and quick respond if any errant were made

Date of experience: May 11, 2015
Australia
1 review
1 helpful vote
Follow Don S.
Unfollow Don S.
Share Review
Report Review

Value for Money
May 12, 2015

Rates are reasonable. Service more than adequate. I have no hesitation in recommending future guests to stay at your hotel.

Date of experience: May 11, 2015