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Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I used Agoda for most of my bookings to Malaysia. Its easy n efficient! Most reliable n trusted!
I was trying to claim my reward at agoda.com, I was just trying to see if I can claim my reward. I was really surprise that they gave me 25 USD reward equivalent to my one night accommodation in Bangkok. Thank you agoda.com. More power to all of your team.
I frequently travel and I always book my hotel through Agoda. They have the lowest price as compared to other hotel booking websites.
Booking at Agoda.com is really easy and quoted prices are the best!
I always use Agode. Good thing that you also earn Points, have a customerservice that can help you to do changes or anything
Just booked a hotel reservation in Kuala Lumpur for my wife a while ago who is in Bangkok. Found out that her email is no longer working. Called Agoda to have the booking confirmation sent to my email instead and got it in seconds.
Thank you Agoda!
User friendly. I can book hotel while walking on the street
It's super easy to book the hotel. I can filter it by my criteria, see it on the maps, know the detailed info like distance to airport or shopping center, see the review & the best of all it's the insider deal! Super worth the money. I like the pay later too... makes me smile for a while. Best hotel booking web in my opinion! Been using this for 2 ys.
Recently I made 2 reservations through agoda.com. I had actually used them in 2014 and had no problem. So I felt they are a good company and needed to deal with them once again. Unfortunately one reservation went through but the other one did not. I started panicking. I just want to thank agoda.com customer service for their patience and help in dealing with a problem that was not even theirs. My bank had actually frozen the transaction and in a bid to reverse the charges, charged me twice. The phone calls made to me by agoda.com and the emails advising me what to do and where to go were superb an calming. Bravo agoda.com
This is a fast and effective way to book hotels worldwide and it is cheap..
My go to website for hotel booking. Have used it about 5 times over a period of 2 years. It has good offers, and reliable, and gives loyalty points which you can use them to offset your booking fee.
www.agoda.com is the best site for hotel booking, i m using this from last 5 years i can tell you in short this is best for Hotels booking always get good deals.
Love the convenience of hotel booking and the great rate provided. Good look and feel of the website too. Reward points are awesome!
I would highly recommend this site for travelers like me. Booking is hassle free and with an option to pay later.
Agoda gives me the best rates for hotels all over the world. The rewards system saves you more money. Great website!
I found better hotels rates on this website compared to quite a few other popular websites, the hotel I booked was $10.00(USD) less than any of the other websites.
One minor suggestion when using filters on the website it's a bit user UNfriendly, as you have to input one filter at a time, why not give the customer an opportunity to enter all filters then re-search.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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