Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Agoda

Agoda

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Agoda?
grey stargrey stargrey stargrey stargrey star

Agoda Reviews Summary

Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.

service
804
value
766
shipping
349
returns
464
quality
662

We monitor reviews for authenticity

Singapore
1 review
1 helpful vote
Follow Mabel Y.
Unfollow Mabel Y.
Share Review
Report Review

Best hotel deal!
June 1, 2015

Agoda has always been my very first choice for hotel around the world.

Date of experience: May 31, 2015
Malaysia
1 review
0 helpful votes
Follow siti d.
Unfollow siti d.
Share Review
Report Review

I used Agoda for most of my bookings to Malaysia. Its easy n efficient! Most reliable n trusted!

Date of experience: May 30, 2015
Thailand
1 review
1 helpful vote
Follow Ronil I.
Unfollow Ronil I.
Share Review
Report Review

Claiming reward
May 30, 2015

I was trying to claim my reward at agoda.com, I was just trying to see if I can claim my reward. I was really surprise that they gave me 25 USD reward equivalent to my one night accommodation in Bangkok. Thank you agoda.com. More power to all of your team.

Date of experience: May 30, 2015
Guam
1 review
1 helpful vote
Follow John B.
Unfollow John B.
Share Review
Report Review

Efficient service
May 30, 2015

Most effective and easiest to use booking service I have experienced.

Date of experience: May 30, 2015
Philippines
1 review
1 helpful vote
Follow Ali A.
Unfollow Ali A.
Share Review
Report Review

I frequently travel and I always book my hotel through Agoda. They have the lowest price as compared to other hotel booking websites.

Date of experience: May 30, 2015
Myanmar
1 review
1 helpful vote
Follow Edgardo D.
Unfollow Edgardo D.
Share Review
Report Review

Excellent
May 30, 2015

Booking at Agoda.com is really easy and quoted prices are the best!

Date of experience: May 30, 2015
Philippines
1 review
1 helpful vote
Follow Stig K.
Unfollow Stig K.
Share Review
Report Review

I always use Agode. Good thing that you also earn Points, have a customerservice that can help you to do changes or anything

Date of experience: May 29, 2015
Oregon
1 review
0 helpful votes
Follow Keri D.
Unfollow Keri D.
Share Review
Report Review

Easy!
May 30, 2015

Quick and easy to book! I like it! And I got the best price by far.

Date of experience: May 29, 2015
Philippines
2 reviews
3 helpful votes
Follow Jojo P.
Unfollow Jojo P.
Share Review
Report Review

Just booked a hotel reservation in Kuala Lumpur for my wife a while ago who is in Bangkok. Found out that her email is no longer working. Called Agoda to have the booking confirmation sent to my email instead and got it in seconds.

Thank you Agoda!

Date of experience: May 29, 2015
Malaysia
1 review
1 helpful vote
Follow Saifuddin W.
Unfollow Saifuddin W.
Share Review
Report Review

User friendly. I can book hotel while walking on the street

Date of experience: May 29, 2015
Indonesia
1 review
1 helpful vote
Follow Stanley S.
Unfollow Stanley S.
Share Review
Report Review

It's super easy to book the hotel. I can filter it by my criteria, see it on the maps, know the detailed info like distance to airport or shopping center, see the review & the best of all it's the insider deal! Super worth the money. I like the pay later too... makes me smile for a while. Best hotel booking web in my opinion! Been using this for 2 ys.

Date of experience: May 29, 2015
Zambia
1 review
1 helpful vote
Follow Mbono D.
Unfollow Mbono D.
Share Review
Report Review

Excellent service
May 30, 2015

Recently I made 2 reservations through agoda.com. I had actually used them in 2014 and had no problem. So I felt they are a good company and needed to deal with them once again. Unfortunately one reservation went through but the other one did not. I started panicking. I just want to thank agoda.com customer service for their patience and help in dealing with a problem that was not even theirs. My bank had actually frozen the transaction and in a bid to reverse the charges, charged me twice. The phone calls made to me by agoda.com and the emails advising me what to do and where to go were superb an calming. Bravo agoda.com

Date of experience: May 29, 2015
Singapore
1 review
0 helpful votes
Follow Daniel E.
Unfollow Daniel E.
Share Review
Report Review

This is a fast and effective way to book hotels worldwide and it is cheap..

Date of experience: May 28, 2015
Thailand
1 review
1 helpful vote
Follow peter e.
Unfollow peter e.
Share Review
Report Review

Easy to Book
May 28, 2015

No problem. Description and all information is given before booking.

Date of experience: May 27, 2015
Singapore
1 review
0 helpful votes
Follow Raymond S.
Unfollow Raymond S.
Share Review
Report Review

My go to website for hotel booking. Have used it about 5 times over a period of 2 years. It has good offers, and reliable, and gives loyalty points which you can use them to offset your booking fee.

Date of experience: May 27, 2015
Thailand
1 review
0 helpful votes
Follow Zeeshan K.
Unfollow Zeeshan K.
Share Review
Report Review

Agoda
May 28, 2015

www.agoda.com is the best site for hotel booking, i m using this from last 5 years i can tell you in short this is best for Hotels booking always get good deals.

Date of experience: May 27, 2015
Australia
1 review
0 helpful votes
Follow Yu C.
Unfollow Yu C.
Share Review
Report Review

Love the convenience of hotel booking and the great rate provided. Good look and feel of the website too. Reward points are awesome!

Date of experience: May 27, 2015
Philippines
1 review
1 helpful vote
Follow MICHELLE M.
Unfollow MICHELLE M.
Share Review
Report Review

I would highly recommend this site for travelers like me. Booking is hassle free and with an option to pay later.

Date of experience: May 27, 2015
Hong Kong
2 reviews
2 helpful votes
Follow Sai S.
Unfollow Sai S.
Share Review
Report Review

Agoda gives me the best rates for hotels all over the world. The rewards system saves you more money. Great website!

Date of experience: May 26, 2015
Minnesota
2 reviews
0 helpful votes
Follow Nasim H.
Unfollow Nasim H.
Share Review
Report Review

Very good
May 26, 2015

I found better hotels rates on this website compared to quite a few other popular websites, the hotel I booked was $10.00(USD) less than any of the other websites.

One minor suggestion when using filters on the website it's a bit user UNfriendly, as you have to input one filter at a time, why not give the customer an opportunity to enter all filters then re-search.

Date of experience: May 26, 2015