24HourWristbandsReviews 13,118

We have placed multiple orders with this company and previously had good experiences, which is why we felt confident ordering again for a trade show. Unfortunately, this order was a major disappointment.

Half of our order was printed correctly and matched our previous orders, with a smooth, high-quality finish. The other half was produced using a completely different method and material that felt like a paper sticker applied to the product. That portion of the order was blurry, pixelated, and visibly lower quality, making the items unusable and unprofessional to distribute.

Additionally, the final product did not match the digital proof. The printed artwork was significantly smaller than what was shown and approved on the computer proof, which further impacted the appearance and usability of the product. What you see in the proof is not necessarily what you will receive.

When we contacted customer service, we were told they use multiple printing facilities and printing methods and cannot guarantee consistent quality or results from one order to the next. For a company producing branded promotional products, this is an unacceptable standard. Businesses depend on vendors to deliver consistent, proof-approved products, especially when brand reputation is at stake.

We asked that they either refund our money or reprint our product. Instead, we were offered only a 25% refund for unusable merchandise. We accepted the partial refund solely to close the matter, but we will not be using this company again. If you require reliable quality and consistency, this is not your place.

Customer service folks are great but when it came to delivering on promises, they fell short. My order was supposed to be GUARANTEED DELIVERY by 12/19/25. On 12/20, I still had only received 3 of the 32 shirts ordered. They told me the others were STILL IN PRODUCTION (the day after they were supposed to have been delivered). They were supposed to be a surprise for Christmas Eve and I had to leave for Christmas Eve without them. They finally arrived CHRISTMAS EVE. Too late. Nice quality shirts, but too bad... no one got to receive them.

For the most part, they turned out incredible. However, several matchbox labels are misaligned and not fitted properly. That would be my only piece of feedback.