1A AutoReviews 506

I am 63 years old... i have never done anything on my cars except fill the gas tank. I lost my job two months ago and money is now tight. I decided I didn't want to pay the 200+ estimate from the mechanic to change out my interior door handle (Hyundai Accent - 2007).

I went on line to Youtube. While I have used Youtube before for my washing machine and dryer, I have never done anything on a car before. I found the part on line. It was with 1A Automotive. The part arrived about two hours ago and I went to their video library. While they didn't have one for the Accent interior door handle, they did for an Elantra... that car was fancier than mine, but essentially the same. I watched twice and went to my car... I followed the steps... (door handle was the hardest part). I had the whole thing done in about 35 minutes... for about 15 dollars rather than over $200.

I jokingly told my wife that this car stuff is easy and I would take the top off her engine and fix the knock. She just stared at me and said touch my car and die... I am not sure if she realized I was joking.

The parts are of superior quality.
The shopping process is easy.
The shipping is quick.
But the shocker here is the customer service.

I purchased a part that within two weeks, that same part dropped in price. Guess where the difference in money between the price of the part I bought and the one that became on sale two weeks later is? In my bank! Back in my account.
How about that for customer service?

The principles are right with these people.

Thank you. Great job.

Ordered brakes per their online tool and the tool provided erroneous info. I have rear drums, not disks, and so half my kit doesn't fit. Their solution is to return half the money, and don't care what I do with the parts...

That is not acceptable. I can't buy rear brakes for $47. I COULD buy them with the $103 I started out with, though. AND WHAT THE HELL DO I WANT WITH BRAKES THAT DONT FIT? They recommended I take them to a local vacational school. Okay.:. I would, but am I supposed to WALK them up there, or make that trip with my foot hanging out the door to slow myself down?

In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.