1A AutoReviews 506

My review is they have very patient installers who take the time to educate people on how to or how sutoparts are uninstalled and installed with the knowledge and skills to perform automotive work, I adore Sue, she is a very detailed teacher that I endorse in the automotive field and technology. The videos are precise and concise which I concur. My part ordered actually arrived next day which I was thrilled.

This was my first purchase from this company. I bought a Firebird exhaust manifold install kit from them on eBay (screen name www.1aautomotive.com) back in December. It arrived missing the mounting bolts. It was their last one, and they couldn't provide a replacement or the missing parts. Philip W. From 1A Auto agreed that if I kept this item (instead of returning it to them), they would process a $20 partial refund since I would have to buy the bolts myself that were missing. I agreed to this. They never processed the refund despite reassurances they were going to. They responded right away to my emails initially and were overly nice, but they have since stopped responding to my emails about where this refund is. (My last email was 2 days ago.) Of course, this is a stall tactic because now that over 45? Days have passed since purchase, I can no longer seek a remedy through eBay. Fortunately for me, they only took me for $20. Don't be fooled by their initially good customer service. It's all talk.

Ordered tie rod ends for my f250 payed 150 for a alignment after put on just to have them go out 2 months later. They exchanged the set then 5 months go by I'm going to make a left turn go over railroad track and notice steering wheel play. Turns out tie rod was coming apart so called them to see if I could pay the difference for moog instead there poor quality parts they offer and aas told they didnt offer them and I have no warranty after they asked if truck was lifted and told them a simple 2 inch leveling kit on front. I been a mechanic for 10 years I know the dog's and dont's and told her that was a bunch of bs. Dont buy these parts they are poor quality and will get someone hurt

Will never use them again, or reccomend them to anyone! They make it sound like their customer service is important, but is a joke to them. Ordered the brake and rotor kit specified in their website for my vehicle, yet after talking to dealer he confirmed they will not fit. So I contacted them about switching my order before they sent it out, to which the agent told me to receive the rotors first and see if they match of not call back and they will send me return label and switch for the correct size. Called today and agent gave me a $#*!y attitude saying it was my mistake and not theirs and I would have to pay my own shipping for making that mistake. Lady there is nowhere on this Earth that you'll find a Volvo v70 with 330mm rotors unless it's an R. I will never buy from here again. I was starting to buy all my parts from here but after the attitude problem and blaming me for messing my order up I am done. And I'll make sure everyone I know does not buy from this website. There are better suites with better customer service who honor their return policy.