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business logo of 1-800-GET-LENS

1-800-GET-LENS

4.3

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.


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1-800-GET-LENS Reviews Summary

The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

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133 reviews

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Ohio
1 review
0 helpful votes
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Good
September 17, 2024

Cheap price for contacts, delivered on time, good quality, no complaints.

Date of experience: September 17, 2024
Utah
1 review
0 helpful votes
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Thank you!
September 16, 2024

I received my lens thank you! I got them after my prescription was confirmed by my optometrist!

Date of experience: September 16, 2024
Texas
1 review
0 helpful votes
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I ordered extra contacts, and they were very easy to order, and much cheaper than buying them at the local vision center! They arrived quickly and are identical to what I got from the eye doctor. Very pleased with the service and I will use it again AND will recommend it to others.

Date of experience: September 16, 2024
New Jersey
1 review
0 helpful votes
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It was very easy to do
September 16, 2024

Smooth as can be. No problems all I have to do now is wait for my rebate card. It was a pleasure doing business.

Date of experience: September 16, 2024
Virginia
1 review
0 helpful votes
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Meh. Poor website design
September 16, 2024

I couldn't see the 50% markup fee — must have been beneath the Confirm button — so I felt tricked when that was on the final bill.

Date of experience: September 16, 2024
Utah
1 review
0 helpful votes
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The rebate thing was frustrating. It was conveyed as a discount on the checkout, so I was surprised to be charged twice as much as I thought. Then the contacts took much longer to ship, and I still don't know how to work the rebate.

Date of experience: September 15, 2024
Oregon
1 review
0 helpful votes
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Great customer service.
September 15, 2024

I ordered contacts online, but accidentally ordered the wrong amount, which I didn't notice until order was already submitted. I quickly called 1-800-GET- LENS and they helped me correct my order fast and efficiently with wonderful customer service. I recieved my contact order within 2 weeks and am very happy with using 1-800-GET-LENS and will use them again.

Date of experience: September 15, 2024
Georgia
1 review
0 helpful votes
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Great
September 15, 2024

Goodnight love you too I can do it for you need to get my new phone number for the one I can do it for you to come to the house and get it for you to come to the house and get it for you to come to the

Date of experience: September 15, 2024
Pennsylvania
1 review
0 helpful votes
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More expensive than expected
September 15, 2024

I spent 194 dollars on 3 months worth of contacts. They were 54 a box and had a "taxes and fees" of 60 dollars. They advertise as the cheapest contacts but it's not true

Date of experience: September 15, 2024
Florida
1 review
0 helpful votes
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Convenience
September 15, 2024

I appreciate the ability to get my prescription refilled quickly. I was able to order online.

Date of experience: September 15, 2024
New York
1 review
0 helpful votes
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It delivered on time
September 14, 2024

It was delivered on time and very happy with this purchase. Thanks

Date of experience: September 14, 2024
West Virginia
1 review
0 helpful votes
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Needed a little help but got it.
September 14, 2024

Contacts came in the mail very fast which was nice. The only thing I had problems with was my prescription I got off of them offline but got it figured out

Date of experience: September 14, 2024
Massachusetts
1 review
0 helpful votes
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Got my contacts
September 14, 2024

I got my contacts when they said they would arrive. They came in a box.

Date of experience: September 14, 2024
Ohio
1 review
0 helpful votes
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Contacts
September 14, 2024

Great experience! Contacts arrived promptly and straight to my front door!

Date of experience: September 14, 2024
Texas
2 reviews
0 helpful votes
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Contacts
September 11, 2024

Great given time. And I would definitely use this website again.

Date of experience: September 11, 2024
Ohio
1 review
0 helpful votes
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Placing order and receiving order
September 11, 2024

Placing the order was fairly easy and received my order of contacts relatively fast.

Date of experience: September 11, 2024
Texas
1 review
0 helpful votes
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Good experience
September 10, 2024

Contacts arrived as expected and on time. No issues or complaints.

Date of experience: September 10, 2024
Arkansas
1 review
0 helpful votes
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Received my contacts on time.
September 10, 2024

The site was easy to navigate.
The process of buying was easy.
The prices are fair.

Date of experience: September 10, 2024
Wisconsin
1 review
0 helpful votes
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Good experience
September 10, 2024

My lenses were no longer available from another on-line site, so I found that 1-800-GET-LENS had them and in-stock. Previously from the other company, my order would take 3 weeks, but I received my recent order from 1-800-GET-LENS in less than a week. Quality and cost were good too. Thank you!

Date of experience: September 10, 2024
Minnesota
1 review
0 helpful votes
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N\A
September 10, 2024

Good respect for customer service and clear explanations of how to use it.

Date of experience: September 10, 2024