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business logo of 1-800-GET-LENS

1-800-GET-LENS

4.3

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.


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1-800-GET-LENS Reviews Summary

The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

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133 reviews

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New Jersey
1 review
0 helpful votes
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Name change?
September 20, 2024

Received contacts on time. BUT I ordered through 1 800 Contacts... Are they outsourcing now? Would be nice to know - thought I was hacked? Almost canceled order.

Date of experience: September 20, 2024
New York
1 review
0 helpful votes
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Perfect
September 19, 2024

First time ordering and won't be my last. I wish I would of known about 1800 contact sooner. My delivery came super quick. Thank you

Date of experience: September 19, 2024
Illinois
1 review
0 helpful votes
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Great!
September 19, 2024

They are great! The contacts work great and they were the correct prescription.

Date of experience: September 19, 2024
North Carolina
1 review
0 helpful votes
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Order
September 19, 2024

Great but took longer than expected and I paid for expedited shipping

Date of experience: September 19, 2024
Illinois
1 review
0 helpful votes
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Clickbaited
September 18, 2024

The price advertised was NOT correct, but less than Walmart by a few cents. Shipping was slow, communication was ok.

Date of experience: September 18, 2024
Maine
1 review
0 helpful votes
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*
September 18, 2024

Thank you for my lenses. ********************************

Date of experience: September 18, 2024
Minnesota
1 review
0 helpful votes
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Ordered contacts.
September 18, 2024

Got here sooner than originally said they would be here! Easy to order and receive.

Date of experience: September 18, 2024
Missouri
1 review
0 helpful votes
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Contacts
September 18, 2024

Good the delivery was longer than expected but the product is awesome

Date of experience: September 18, 2024
Florida
1 review
0 helpful votes
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Too long.
September 17, 2024

Keeping in mind that an email was sent stating that they had to get my contacts from somewhere else I still had to wait roughly a month to get contacts which made things difficult for me. Even though the process of getting the right lenses and purchasing was satisfying the wait for shipping and delivery was pretty displeasing

Date of experience: September 17, 2024
Florida
1 review
0 helpful votes
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!
September 17, 2024

There shouldn't be a character requirement on user submitting a review if they don't want to

Date of experience: September 17, 2024
Texas
1 review
0 helpful votes
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Good service and quick delivery
September 17, 2024

I bought my contacts through this website and they were delivered sooner that predicted! I had to reach out to customer service to add specific directions for delivery and they were very helpful and quick to respond. However, I didn't like that I wasn't updated very well throughout the delivery/tracking process, but otherwise I was very happy with my purchase and the time I received it in.

Date of experience: September 17, 2024
Ohio
1 review
0 helpful votes
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Great service
September 17, 2024

I was happy with my overall experience. My prescription was expired and they still sent my contacts

Date of experience: September 17, 2024
Texas
1 review
0 helpful votes
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It was good
September 17, 2024

A bit complicated on the website but it works. Did not have any issues getting contacts with a prescription that came from out of the us.

Date of experience: September 17, 2024
Mississippi
1 review
0 helpful votes
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Great contacts and great service
September 17, 2024

The contacts came in really fast which i loved because i was ready to get out of my glasses!

Date of experience: September 17, 2024
Ohio
1 review
0 helpful votes
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Good
September 17, 2024

Cheap price for contacts, delivered on time, good quality, no complaints.

Date of experience: September 17, 2024
Utah
1 review
0 helpful votes
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Thank you!
September 16, 2024

I received my lens thank you! I got them after my prescription was confirmed by my optometrist!

Date of experience: September 16, 2024
Texas
1 review
0 helpful votes
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I ordered extra contacts, and they were very easy to order, and much cheaper than buying them at the local vision center! They arrived quickly and are identical to what I got from the eye doctor. Very pleased with the service and I will use it again AND will recommend it to others.

Date of experience: September 16, 2024
New Jersey
1 review
0 helpful votes
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It was very easy to do
September 16, 2024

Smooth as can be. No problems all I have to do now is wait for my rebate card. It was a pleasure doing business.

Date of experience: September 16, 2024
Virginia
1 review
0 helpful votes
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Meh. Poor website design
September 16, 2024

I couldn't see the 50% markup fee — must have been beneath the Confirm button — so I felt tricked when that was on the final bill.

Date of experience: September 16, 2024
Utah
1 review
0 helpful votes
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The rebate thing was frustrating. It was conveyed as a discount on the checkout, so I was surprised to be charged twice as much as I thought. Then the contacts took much longer to ship, and I still don't know how to work the rebate.

Date of experience: September 15, 2024