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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is the first place that has allowed me and myvhusband to order on the same order to get the rebate. We can afford 8 boxes between us, but have a hard time affording 8 boxes for each of us.
There is supposed to be a sizable rebate for the lenses that I received and there are no instructions anywhere for the rebate. No email, not in the box with the contact lenses. I won't be ordering again because I feel swindled.
NO PROBLEM AT ALL, WILL USE AGAIN NEXT YEAR!
Excellent experience! Easy to order on-line, great price, and expedient shipping.
Easy to order and delivery was fast. Only 20 more characters
I called to get information on my order and I was informed that I had to update my prescription information. The customer service rep had the comments from my eye doctor and made the changes that were necessary to get the order processed. I was told to expect a 3 week delivery and was pleasantly surprised to find my order had been delivered in only 3 days! Well done!
The process was fast, affordable, and easy! I would absolutely recommend this. No complaints.
I have a very busy schedule and not having to spend my afternoon going to a doctors office to renew my prescription was Brilliant! It arrived just as I requested in 5 to 7 business days and I was able to track my package. Well Done and Thank You! I can see clearly now...
Quickly, quickly, and efficiently, I received my contacts.
Process was easy, received order in a timely manner and pretty smooth overall
The website said total to the side of the item. Then when I paid for the order it was charged twice as much as it said the total was Needs to be more clear. That is the total of one. I order 2 boxes. I thought I was getting a great deal at first.
Order was weeks late. Order was late. Order was late. Order was late. Making me type 50 characters wa s unnecessary. I understand the statistics you're tallying. Tell your Business Analyst that this mandatory aspect makes customers, whether a good experience or not, provide negative information out of frustration which is contrary to the point of the qualitative survey they are using. Misleading!
One of a few sites that still sold the dailies I need, great rebate, and fast shipping!
The website was not transparent about what appears to be an arbitrary "Processing Fee"
When questioned about the subtotal not matching what I was charged, they said the processing fee was a marketing thing to make them look more competitive. Beware!
When I first ordered I was told it was $40. When I received the order it was $175. Coupon comes with it. Make sure you read fine print. Worth the time.
The site was very user friendly and easy to use. I had no problems making sure the prescription matched what I was ordering. It took longer than I anticipated to receive my contact lens. Other than the delay in receipt of the lens my experience was great.
It took a few days to get my order and the discount I got was well worth the wait. I will order again before my Perscription runs out in the next few weeks. I want to try colored contacts again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members