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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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My order arrived later than estimated. In future will order earlier to accommodate.
I made my order in less than 10 minutes, and I've never ordered from here before. I would definitely do it again.
Easy fast and helpful when I put in the wrong thing for order.
Thank you for all your help getting my contacts for me. You guys were so helpful.
Pleasant overall shipping was 2 weeks to get here. Box was packaged well. Sent right product so no complaints
My first time using online site for ordering contacts. Very pleased with use of site and prompt delivery. Will use again.
They came in very fast Under a week and we're all safe and even came with a case, very happy to have contacts again. A very easy and convenient way to get contacts.
It was so easy to order my contacts. Then, they're delivered to my house instead of having to pick them up! Convenience!
The fees were not disclosed untill the end of the sale. Being charged per box on 1 order is not acceptable. I will not be using your company again.
I was able to find my specific contact type and prescription easily, and order from there. It's also nice to have rebates available.
I got my lens early so I'm excited about that... don't like the fee and taxes but ill keep buying if my shipping continues to come early
Good business. Emailed me when they had a question. I didn't read my emails for a few days so my order was delayed. Maybe a phone call after the delay on my end. But all in all everything is good 👍
The whole experience was easy. The number one thing to know is your prescription before calling.
Prices were better than "the other" 1800... had trouble with my RX uploading. It kept saying it was not valid. But it did finally ship once I called and asked why it wasn't working.
Ordering was quick and easy and I received contacts in a short amount of time
Placed the order and a couple of weeks it arrived simple I would order again
I waited about a month for my order to get delivered but it was worth the wait!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members