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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very Helpful! Price great!
Wish shipping could be a bit faster …
Easy to get prescriptions online and contacts arrive quickly
Very easy to place order great price and quick delivery, very pleased.
Great! The representative was so nice & kind. My contacts were here at my door in less than a week. Thankyou & I'll be ordering here again & again 😊
Overall experience was a smooth process. The prices are fantastic. I will use this website always to purchase my contacts.
Very easy site to use. Easier than 1-800-Contacts in fact. Only thing I didn't like were a bunch of fees tacked on at the end. The price ends up being more than you're expecting. Just state the correct price up front - it's still a good price.
My representative was very patient, friendly and kind. Made sure all of my info including my Rx was correct even tho it required him to hold on while I did a 3 way call with my optometrist.
I needed contacts. But I can't afford the stores prices. These guys came up. Got my order quickly. I would have rather liked the rebate off of my order and not a mail in proof of purchase that you have to cut off a years supply of contacts making the box worthless for storage. Then you have to access to a printer to print off form. (They never mentioned that during the rebate offer.) now I mailed the rebate to a place that possibly is under water from hurricanes. Brief google search was not promising. I feel as if the Visa card should be mailed with purchase but activated after you pay. Way easier than placing the burden on the customer. However, they didn't screw up filling a prescription with brand type and prescription. 🙄
Ordering process was good, room for improvement on rebate process
They could not verify that my prescription at the time and i forgot to cancel my order assuming it would not go through. Several months later i receive my contacts after i already purchased elsewhere.
Package arrived in good condition a couple of days later than what was predicted, but no big deal.
Haven't used any of the contacts yet.
At first, it was a very frustrating process. I had given them my prescription, but for reasons they were complications and I had to call customer service quite a few times. Upon placing my order, I was told it would only take 3 to 5 business days. Once the purchase was complete, it was stating it would take almost 2 weeks. I had to call customer service in order for them to explain that it only takes 3 to 5 business days once the product has originally shipped out. This was something they should have explained during my order. I ended up having to pay more money to have expedited. My daughter is complaining that the left contacts are blurry so I'm not sure that they even got the prescription correctly.
This was a great experience overall! Cheaper than other avenues I've tried in the past.
After calling them 2 days after I put my order in they finally agreed to ship my contacts.
Price was the lowest I could find.
In stock item with standard shipping took a week to leave a warehouse. Customer service has not responded to my email asking for explanation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members