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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love the easy, convenient way to have my contact lens delivered to my doorstep. It's no hassle and fits in with my busy schedule. I also never have to worry about ordering contact lens.
My lenses got delivered way quicker than I expected. I'm going to be out of town and was worried they wouldn't arrive in time. The reorder process was smooth and efficient.
I was pleasantly surprised by how easy the entire process was, from the exam to recieving my contacts. I am very pleased and will continue to use 1-800-GET LENS
Nothing worked very well, especially for the high price. Took weeks to actually get my contacts, now I don't know how to get the rebate.
I was a little nervous at first when I realized I went with 1800 get lens when I was looking for 1800 contacts. But I did get my order and the price was comparable to 1800 contacts.
Very convenient for a busy person not able to take the time to stop in a store to order contacts.
When ordering your contacts make sure you have the prescription, if you don't they can confirm with your doctor. Cool feature 😎 👌
Came in a timely manner however I didn't receive exactly what I was expecting. The 4 boxes were for one eye and none for the other.
Originally thought I had clicked on a very similar online contact store that I already had an account for so I was confused at first when I couldn't sign in. Then my prescription wouldn't upload so I just left it up to the company and didn't hear from them for a few days before they emailed asking for information I had already provided so they could reach out to my Dr directly. Then when my contacts were shipped I did not get a tracking number. Just kind of a "they'll get there when they get there"
Hi there. My doctor realized the prescription was wrong and denied this order. I went ahead and reordered for the doctors office. But you still sent me contacts that I don't want.
Just had my prescription renewed and it was super simple to update on the website and order new contacts. Can't beat the speed and convenience anywhere else. 👍
Why are you making a customer that gave you a five star review fill out questions to submit it.
No available option to expedite order quickly. Otherwise shipping and delivery is good.
After what I think was a long wait, the contacts I received do not match my prescription. Also, I didn't receive information about how to get the rebate.
Fast shipping, cheaper options, will use again thank you
First time user and was easy to navigate the website. Received my contacts quickly as well.
I think your fees are ridiculous I had a script and paid twice as much as if I had gone back to the doctor with my insurance so I don't think I'll be ordering again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members