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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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They remind you of when your script will expire and if you cannot find it, the reps are very polite and help greatly finding and placing your order.
It took forever to get my contacts once I ordered them. The price was better than the others so I ordered them, but it is making me question if I will do it again.
A bit stressing but everything went well as delivery. However I just tried my lenses, My right lenses came with some defect as I have already used 2 of them in 2 hours, I am experiment some kind of discomfort. My contact lens broke in two
My order was received and processed within minutes of me submitting it around 10 p.m. within 15 minutes I was contacted that my order didnt match my subscription. I called the next day and was placed in the que for a call back that I received less than 10 minutes later. The representative was very friendly and walked me through the steps of resubmitting my order after they cancelled the previous order and placed the new order in my cart. I received my lenses 4 days later just in time for my event! I will definitely continue using this site especially since my eye doctor takes 4-6 weeks to receive an order I would then need to pick up. Highly recommend this company to my friends. Have a copy of your up to date prescription on hand to upload with your order for quick processing and delivery.
I've paid for expedited shipping with both international shipping and otherwise, and it's definitely NOT actually expedited. Don't waste your money on it. That said I finally received my contacts while traveling across the pond and I'm very relieved about it. Thanks!
I was getting ready to run out before my annual exam. A friend recommended 1-800- contacts. The website was super easy to use, great updates on arrival and prices were better than ordering in store. Thank you for this wonderful experience.
The first time I placed my order back in April my prescription was incorrect and it made for a small amount of confusion initially but your staff was able to help me quickly rectify the situation. This time when re-ordering more lenses the process was seamless and quick. Will definitely continue to use this site for ordereng my contacts.
The Acuvue vita 6 pk 1 month replacement I received is exactly what I ordered they didn't give me anything other than what I ordered. It may have took a little longer than expected but I can't complain at all
Service for ordering contacts was fine. Requiring purchaser to cut open all the boxes for the proof of purchase seems a little ridiculous.
Contact lenses were delivered sooner than I expected and they were less expensive than on other sites. I recommend purchasing from here!
First, it took forever to receive my order. I could have just gone to lens crafter and picked up some. Then, opened my brand new right eye contact lens container and surprise, it is ripped!
With this being the first time using this company. It was a good experience. Even though it was delayed for a few days it was good.
Shopping was quick and easy. Uploading prescription was a breeze. The pricing is very deceptive, it shows a great price but then says after mail in rebate. The box I received was different than I was used to and had nothing but the contacts.
Ordering and shipping was easy. Contacts were $60 then after shipping and taxes, it was $97. Same price if I ordered from my eye care place. It looks over 2 weeks to receive them. When I received them, I couldn't see out of them. Blurry and like having double vision. Same prescription I have always had. Had to pay another $97 to get from my eye care, got it in 3 days btw, Same script, and they worked perfect. Contacted Customer service and they was was like, oh well. To bad to sad. Will never ever order from here again.
Glasses quality are amazing and I love them already, but the lack of messages and updates on shipping makes it a lot tougher. I waited over a month and a half with no information on what my status was.
I had to pay a ridiculous amount of money to get lenses required for sight because they are terrible people. And now I have to do ridiculous things like print a paper and mail it to get my so-called rebate.
Got the contacts - but they expire in 1 year versus the contacts I got from my local provider which expire in 4 years. So this is certainly aged inventory. Also, not sure about the rebate process but about to find out if it is the nightmare I have read about after receiving my order. I don't see an easy way to communicate with the Seller about getting contacts that have more shelf life to them so to speak.
I am glad for the convenience of being able to order online and have it shipped directly to my home however, it took longer than I expected. In addition to that, I find that the selection for toric lenses to be lacking. For someone with astigmatism, I should have the same variety of options as those without.
When I went to pay, for 2 boxes of contacts for $65, there was no list of itemized list of prices. When I entered my card information and hit submit, I ended up paying $207. There was $70 in hidden fees and a long with shipping costs(which was understandable).
Took to long for the lenses to get to the warehouse and then finally shipped to my house. Hopefully for next time you stick to the promises of you carrying all brands and getting your order in a few days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members