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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Took to long for the lenses to get to the warehouse and then finally shipped to my house. Hopefully for next time you stick to the promises of you carrying all brands and getting your order in a few days.
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Im not sure how far away the facility is from my current location. I wish I could have gotten them faster then a month, seeing as I really needed the refill. However I understand and appreciate the time and effort it took to deliver them. I'm sure the facility isn't always as close as they'd like.
I was told that my contacts would be overnighted to me, which I paid extra for due to my last pair of contacts being damaged. The order wasn't even processed for almost a week. When I called, I was told that the overnight shipping "only kicked in once the order was processed", which I had not been informed of before authorizing payment. No one I talked to seemed to have much information about what was going on, or what I could expect, and the person I spoke to on my second phone call was quite rude. However, I did finally get my contacts, and they were the correct prescription and all there.
After the order was placed, I was notified the lenses weren't in stock. It was going to come from another vendor. This took quite a long time to be deliver. It was NOT anything quick but they were eventually delivered. Understanding the lenses were coming from another place, I may have just as well went with a company that does deliver quick, and accurate for the same price. Thought I would try something different and try this company. Probably won't use again.
I had two different orders for contact lenses that were Halloween. I did the help chat to make sure it was not just one lens for the order. They told me it was a box. Now I believe they meant shipping box. That doesn't answer my question correctly. When I got the orders, there was only one contact for each order. The regular lenses were in a box in a box, but the other two were not. I also thought I ordered one box and I got two.
Contacts arrived sooner than expected. It was my first time ordering online. Website was easy to use. No issues with prescription.
I was so glad to use this company again to order my families contacts. I was thinking their prices were great and placed my order. I was shocked after looking at my receipt and seeing a service charge of $170. That seems so wrong to hid that charge till the order has been placed. I will be ordering from someone else next time due to this hidden fee.
The website was easy to navigate and clear. Unfortunately, my lenses were delayed by 3 weeks. Communication was very good, I received updates very frequently. Hence, I say mixed because really needed the lenses and was not counting on delay. That being said, I would definitly use your service again. Thank you
Ordered and confirmed my prescription, then was delivered to me and they stay on top with communication if they need something further for processing. Thank you!
Customer experience on the website was clear and easy to follow - you all were great! It's the rebate that usually causes the most angst. Extremely pleased with the purchase, communication and delivery.
I was pleased with the service. My contacts arrived quickly. The initial price was deceiving. A large handling fee was added that almost doubled the list price... I'm waiting to see if the rebate works... if so I will be satisfied.
Good good. Good. Im tired of always having to fill out reviews. Ughhhhhh!
I have a life. Ain't much to it, but this takes away from my day.
It was really easy to find the lenses I needed and to add and verify my prescription. Checkout was quick and easy and the expected delivery date was reasonable. However, out of millions of prescriptions the warehouse and the other company didn't have my prescription in stock and therefore delayed my shipment by nearly a month?! Had they not delivered when they did I would have asked for a discount.
Fast, easy and efficient. They checked with me when there was an issue with incomplete order information and we resolved it quickly. Will use again.
Took a long time to get, called to check status was told I was going to get a confirmation email with a new update ship date never received one. Not sure if I would order from here again.
My overall experience with the representative was good but my contact prescription was wrong. I gave them a detailed description of the order and they still got it wrong.
In the order section of the contacts it said they were $44 per Box, I ordered 2 boxes $88 plus the shipping and tax it does not equal over $163.00
Buyer Beware
Doctor wasn't answering the phone to approve prescription but the customer service were on it and got it approved as soon as possible!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members