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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Doctor wasn't answering the phone to approve prescription but the customer service were on it and got it approved as soon as possible!
The lady I talked to gave me excellent customer service and I plan to order from 1800getlens in the future.
Great prices on lenses and fast shipping right to my door.
Competition is week or longer quicker getting product shipped. Site pricing did not say a rebate was needed for advertised price
Loved the prices for contacts ill definitely will be buying my contacts from this site compared to paying $65.00 for one box I saved alot of money
The fact that the delivery was on hold and I had to call someone and it was just a "Yes, its me, send them." Then go to send off for the rebate and I have to dismantle and cut out parts of the boxes I use to store the contacts.
Shipping took longer than overnight that we paid for, but they came. Ultimately that's what mattered
Handling fees are about the same as one box of contacts
I appreciated the reminder text to reorder before mr prescription deadline, the actual person to answer the phone and the site jobber to monitor the arrival of my order. All went well.
The lenses arrived faster than 5 days and the service was easy to navigate.
Just say the price up front, the added fees at checkout are crooked.
Fine. Unhappy with the rebate not showing the upfront price at the very beginning, I'm suspicious about the rebate as I've been burned before... but time will tell.
I am on a very tight budget so the price was perfect! Cheapest for 1 box I've come across on the internet. It took over 2 weeks to receive after I ordered but for the price I cannot- I do not have any complaints!
Very easy to order, just make sure you have a copy of your script for your contacts. Plus it actually saved me 60.00 from ordering from my eye doctor. Definitely be coming back to reorder
Product delivered as described. Would have preferred to get the lenses a little more quickly.
Too long to process and unexplained processing charges
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members