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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Overall, it took over a month from placing my order to actually having my lenses in hand. I can't totally blame the company, but I've also never had it take this long to get contacts before.
Staff thorough with following up with my doctor and getting my contacts to me in timely manner
Delivery took to long because it wasnt in stock and never told when ordering.
Contacts were received but not labeled. I did not know what eye each contact was for. I had to go back to the prescription to verify which eye each contact went to.
Customer service is the best is any company I've ever worked with. They make purchasing contacts a breeze.
I had a good experience. I reached you to customer service on what was needed for my husband's contact prescription and we got it figured out. Thank you!
Got my contacts in the mail unexpectedly but i needed some so awesome
Stamps are getting to be too expensive and I don't trust the postal service/ system anymore.
After getting my prescription, the contacts were easy to order.
My customer service rep would not explain or give me any details about amount of tax paid or the service fee.
I will never use your service again.
Paul Hanna
A bad review to follow
Got my lenses they are perfect but placed my order on 8/29 did not receive my lenses until 9/11.2 weeks is a bit extreme you should offer to pay extra for faster delivery. Even if you can't pay extra at least stick to the 5 to 7 days delivery mark. Besides that everything was good.
Quick and easy, the only delay was that my order was not in stock and had to be ordered from the manufacturer
The price is great as long as I get the rebate, but I'm not sure waiting three weeks for the contacts to ship is reasonable, then another week for them to arrive.
I will start by saying that this is the only review I have EVER been compelled to write. I decided to try 1800Get Lense instead of my usual 1800contacts. Big mistake. Saved $13 vs 1800 Contacts. I placed my order on 8/16 and recieved my order on 9/11. I was supposed to be 5 to 8 day shipping. There was zero communication about the delay until I called customer service. The representative just kept telling me that the contacts were coming from the factory so they will be "fresh"... as if this is some kind of compensation for the delay. This company should really learn the importance of communicating the reasons for delayed shipping. Would not recommend to anyone.
Took almost 4 weeks to receive, they told me being made at manufacturing?
The placing of the order and ironing out some details for the delivery worked out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members