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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I received my order in a timely manner, no issues with my order. Thank you :)
Ordered my contact lenses and due to quantity I was emailed right away. Made a quick phone call and clarified their concerns. Great service!
My order of 1 year worth of contact lens have arrived, but have not try them on yet.
So easy and cheap to get my contacts. Simple process and arrived quickly. I will be ordering from here from now on!
Received my order correctly and in a timely manner thank you
I went through and was going to order only a 6 months supply of contacts when I noticed that it was cheaper to order for a whole year. I went back and checked a box for the additional six months, but it didn't change it I guess that I should have called, but I wasn't sure if it would cost more if I ordered through a customer service representative, as it does from some companies. I tried several times, but since I wanted the contacts, I just ordered anyway!
When I called to check on my order, the lady just kept repeating the same thing and didn't seem to understand that I was upset that she indicated that the order was going to take over a week to process and deliver to me! I ended up getting the order much sooner than what she said. I believe that there was a language barrier as she seemed to have an accent. Perhaps an American customer service representative could have better helped me!
Easy to navigate to find what I needed and how quickly I received a response was great. Will be ordering again in the future.
It was very easy to find my brand of contacts on the website. The price was much lower than my eye doctor's price and a little misleading because it included the rebate that I need to send in for. But once I get the rebate I will be very happy with the price!
Shipping took over 2 months, it just sat as "processing" and when you ask for an update they just tell you they're "processing". No timeline for anything
Did not show price nd as per box just said for 6 months. I didn't realize I had to it for each eye separately. I tried to contact customer service right away to adjust my order as I don't have $500 extra dollars lying around and they told me tough luck. Also paid $20 extra for expedited shipping because I needed my contacts for a certain event and they came after 6 days instead of 3 and customer service told me they don't count weekends. Everyone ships things on the weekends now give me a break. I will not be ordering with this company again.
I received my order in a timely manner but the rebate process took a lot of time and effort. Plus, the shipping for the rebate wasn't covered and it was required to be sent via UPS. The actual product was satisfactory.
Before placing order there was no information on fees until after pushing that final placement order.
I needed to order contacts, as my insurance didn't cover it. Found this website. If you send in the proof of insurance from your boxes, you are supposed to get a rebate. Still waiting to get a rebate.
I appreciated how easy it was to order. This was my first time so I was surprised how quick and easy the whole process was.
Everything worked great, but the delivery took a long time. I understand it was because my prescription is not the "average". Also, the rebate thing is not complicated but I feel like there are easier ways to get money back.
I would still recommend 1800 because is cheaper and I don't have to deal with Optical prices.
The prices are way lower than local sources and the shipping is extremely fast. I've ordered numerous gas permeable lenses and have never been disappointed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members