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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Price is very competitve! The order took a bit longer than I expected. I called the customer service number and received very good attention and the lady help me get the update of shipment. I can tell that this company trying to provide the best service they can.
Every part of the process was easy and the contacts arrived on time.
I've never been more satisfied w great fast ordering on time. I will stay w them an keep having amazing contacts and staff that do a great fast job and great communication skills w their customers. Thank you all for everything you do.
Overall it's very simple and easy to order contacts through 1-800-GET-LENS. My only issue is how they advertise the overall price with the mail-in rebate. I'm thinking I'll be charged the 17.75 or so for each box, (I use the Biofinity lenses) but when I go check out, it's about $260. It wasn't until I was able to look at the invoice that I noticed a $70+ service fee tacked on. I'm mailing in the rebate so, overall, it's whatever, but I would have liked to have known upfront just how much my 4 boxes were going to cost me in total.
An easy process to get and a speedy delivery. Came in perfect condition.
Somewhat time extensive in setting up initial order - recognizing that most patients have the same script for their eyes, others need to be sure proper lens script for BOTH eyes is well communicated and documented.
Lens delivery was quick even though they had to order from manufacturer.
Easy to order and received pretty quickly. Price was best I could find when combined with rebate offer.
Didn't have to sit in dr office. If you have your prescription, order from 1800 get lens, great product.
Lowest price i found online for my brand of lenses. More than half the price less than other sites.
Did not have one problem with my order and will order from them again.
Good value, fast customer service, easy to navigate. Would use again!
It was really easy to use and very convenient. I received my contacts on time
Got my package in earlier than I thought, it came in perfect, the contacts are comfortable and I can see with them on, the color is very pigment even with my dark brown eyes, overall, 10/10, would buy again
Customer service followed up with questions and clarification prior to shipping the order.
There was a problem with them reading my prescription. I was never notified until I inquired why it was taking so long for my lenses to arrive. Upon rectifying the situation, I received two boxes of lenses that are not my prescription.
My experience with your company was great -- I would order from your website again - service was prompt and friendly -
In the past, my orders have been late which has been stressful However, this time my order came early which made me grateful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members