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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great. Order Completed. The order was packaged well and I will always use this service again.
The site would not accept the picture I uploaded of my prescription, but I was able to chat with customer service and upload it to them.
I compared the prices of multiple companies online and 1-800-Get-Lens has the best prices and an amazing rebate offer. If you're looking for a good deal, you have found it.
Received Great service. Although it Took a little longer than expected.
Took longer than expected but product was received. Communication could have been better.
The price of the lenses seemed better than others but then they tacked on a bunch of fees that made them equal to or more expensive than other places (including my eye Dr). They I got 3 days of consecutive emails telling me that my contacts were delayed more and more. This was never mentioned on the website that they were backordered. Customer service was very rude and refused to do anything (free upgraded shipping for example) to ensure I got them on time.
Great I would recommend to others this was my first time to use get lens and I was completely satisfied
Contacts came in a timely manner and boz was in a good state thanks!
The process of downloading prescription was smooth and I received the contacts quickly.
My lenses arrived and are great! It is worth waiting a few weeks to get contacts mailed to me vs. paying higher prices at other online contact stores. I'll follow up with a review once I do the rebate to share how this goes.
I had a problem when I did the order online and because they were not able to process, someone called and explained what was happening and the was able to help me.
Pretty easy use, arrived in a timely manner. Overall happy.
I accidentally hit 2 boxes per eye and didn't realize it u til I was the page for payment and I was unable to go back and correct it. That was frustrating.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members