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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything went perfect and the communication was great!
I had some issues getting my prescription filled but one call to customer service and the issue was resolved. They were very kind when I spoke with them and the delivery was quick.
Easy processing. Was assisted by customer service regarding the rebate. Thank you
It was easy to find the contacts that I needed and easy to order.
It took 5 weeks AFTER they said my order had shipped. No communication and their only response was "we will email you." I understand things are delayed, but you should probably update people.
I thought it would be complicated but the process was fast and easy.
Great, super easy to find my contacts, upload prescription, sign up for auto shop and order my contacts. Got here faster than expected too so that was a nice surprise
When I placed my order the process was easy. I emailed the prescription and was approved right Way. I got my contacts quick and they look amazing.
I had ordered the wrong size and customer service helped me reorder.
No instructions on how to get the rebate - I will need to search separately on how to get it. No instructions in the box.
The math doesn't work out to what I was ultimately charged!
First time ordering. So far so good. Easy to use website and my contacts came a few days early.
Grateful to find the exact fit for my contacts. Other providers don't give an option for size, just power. Yours does both!
Research site found what I needed, ordered, received, worked with the rebate offer successfully.
Smooth process! Thanks for your easy service.
Contacts arrived on time, however they expire within a year. Usually they have a longer expiration date. I have some from another retailer in which I have had and they expire in 2027. Probably will order elsewhere next time.
Was told contacts would be shipped in 2 days, but was over a week before they shipped and two weeks before we received them.
So worth it, the most comfortable contacts I've ever had. Super fast shipping! Couldn't ask for better service / product. I am forever a customer at this point! 🙂
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members