Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I Paid for 2 Day shipping. It definitely took longer than 2 days. How much am I saving by ordering from you online compared to from the Eye Doctor's office? I am just curious to know my savings. Please email me that information. Thank you very much for your time.
First time buying from this website and I loved it will definitely be ordering more makes everything easier and cheaper than anyone else would recommend this website to anyone looking for contacts
When checking prices for contact lenses, I didn't like how the website and on-line order details seemed to hide the true cash outlay. Yes with the rebate, the lenses are average priced. However, all the major distributors are providing portholes to the "national" rebate so yours is not exclusive.
Second, after placing the order, I received an email that the lenses had to be ordered creating a delay. Had I known this beforehand, I probably would have chosen another site. Basically, I felt mislead and postponed doing business with this Company.
Super simple site easy to navigate and find my brand. Easy to upload my prescription. The only thing bad was shipping. I paid $10 for 5-7 business day shipping. It did not arrive until almost 3 weeks later. I understand shipping delays but if I pay for something I want what I paid for if it took longer than shipping should have been reimbursed or waived. Product is great exactly what I ordered and I'm loving being able to see finally without glasses! Thank you
Everything went great. Easy to order and shipped fast. The contacts are great.
As a first time user of this website, this turned out to be a great experience. My optometrist told me what I needed from a prescription standpoint and 1-800-GET-LENS did the rest. The correct order arrived fairly quickly. I'm pleased!
I tried to order my contacts with another website and it was giving me such a hard time. They charged me without confirming my order and I had to go through my card company to refund the funds. This website made it so easy and fast would 10/10 recommend
Great service and orders. Came quickly as well. Got what I needed
It was a great experience! Very easy to order and the delivery wasn't too long of a wait.
So basically this is some foreign operation they got going on here you can order contact lenses and they will send them but it takes like 3 weeks and be prepared to spend double what they're asking you. If it says $49.99 be prepared to spend over $100. Shipping is not free, oh and if you make a mistake you can't cancel your order you're screwed. You have to wait for the payment to process they make sure they get their money and you get nothing good luck.
From the moment I placed my order to the delightful arrival of my lenses, the experience with 1800GetLens was simply outstanding. Their ordering process was seamless and efficient, making it incredibly easy to find exactly what I needed. The delivery was prompt and hassle-free, arriving well-packaged and right on time.
Comparing 1800GetLens to other providers, I must say they exceeded my expectations in every way. Their customer service was top-notch, ensuring I felt valued throughout the entire process. Plus, the quality of the lenses was exceptional, offering both comfort and clarity.
Overall, I couldn't be more satisfied with my decision to choose 1800GetLens. They have earned my trust and loyalty with their superior service and product quality. I would highly recommend them to anyone looking for a reliable and efficient lens provider.
I ran out of contacts before my yearly appointment, and this was a convenient way to get some in fast!
Quick shipping. Easy contact lens shopping. Upload your prescription and no questions asked. Shipped next day.
The ordering process was easy & shipping was speedy, and as expected. Will order again!
Somewhat difficult to find the exact lenses I need, but after a while I found the exact ones! I do have a sort of strange prescription though.
Came late had to purchase other vendor which cost a lit more.
Experience for my first time was great and they helped me with whatever I needed. I'll definitely order again
First time buying contacts online, went better than I thought it would

