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Zocdoc Reviews Summary
Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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Made an appointment with a doctor on zoc doc. Waited two weeks. For the appointment the evening before the appointment zoc doc ( not the drs office!) called th tell me that the appointment was canceled.
No explaination, nothing!
Horrible company
I tried to leave review for doctor and could not find link. Looks like they publish only positive reviews. Do not trust them.
I set an appointment with a doctor using this site. Not only a confirmation email, but I also received a call from the office confirming my appointment and taking my insurance information. It was canceled by the doctor on the day of my appointment with no explanation given. I just got an email from ZocDoc, not from the doctor, telling me the appointment was canceled just one and half hous before my appointment. I didn't even receive a call from the office. Took a half day off for this, so I just wasted it. What's more, I realised the site won't allow you to leave feedback for a canceled appointment (This doctor had a 4.5 review). So I no longer consider their reviews of doctors trustworthy.
The representative for this company was very sketchy. He came into and requested an interview with the doctor of our practice and became very angry when he was told no. He was rude and very inappropriate in front of patients. Our office will never use this company. If they can't hire professional people to represent them, why would we trust them with our patient information and schedule? Awful company.
PLEASE DO NOT USE THIS SITE - zocdoc.com. WASTE OF TIME. I set an appointment to see a OB-GYN and they sent me a confirmation email. When I CALLE THE DOCTOR'S office, I was never booked and then I have to wait one more month to set a new date to see the doctor... WASTE OF TIME - PLEASE DO NOT US THIS SITE - YOU ILL BE DEAD BEFORE YOU GET TO SEE A DOCTOR! I would give ZERO if I COULD.
As a dental provider, this seems to work just fine if you are on most fee schedules. Over half of the fee schedules we see pay less than medicaid. So I cannot recommend zocdoc unless you are on a great many fee schedules, have low overhead and lots of low paid employees. I wish I had my $3000 back.
Virtually every patient review on ZocDoc is five stars. ZocDoc doesn't let patients publish negative reviews. Doctors pay for ZocDoc so it is biased.
If we could do it all over again, we would NOT have signed up with ZOCDOC. This was the worst decision financially we could have made. Dental marketing is difficult and so a alot of time we try things to help build patient base but this is by far a bad decision. Now we are locked in for 1 year and out of $3000.
Cons:
*Collect $3000 up front
*Locked into contract
*Patients cancel/fall through (flaky). Although we only had 2
*No follow-up done by ZOC DOC
******Please don't do it... stick to SEO and internet marketing
After using a dentist, based on the 37 favorable reviews shown on ZocDoc.com, it turned out that dentist wasn't anywhere as good as the biased reviews said... I wanted to post a negative review about this dentist but was told I can not, because I didn't "book" the appointment from the ZocDoc.com site, first... And was told to read their "review policy" regarding it... I offered to show proof I used the dentist in question, but wasn't given any consideration to do so, and was told, by the ZocDoc REP, the dentists advertising on their site request this policy... When I read a review site, I'm not thinking of writing a review before using the dentist, and have NO need to view any "review policy"... This site seems to "protect" the dentists from negative reviews, hiding behind this "review policy", without regard for the public users "right-to-know" the truth about the dentists advertising on ZocDoc.com... I strongly suggest to the public, to IGNORE all reviews on ZocDoc.com as biased, and paid-for by the dentists listed there, as simply advertising for bad dentists who want to keep their secret.
This seems like an interesting new site to find physicians in your area by specialties and who are covered by your insurance plan. I imagine it may be useful if you were traveling, had a medical emergency and needed to find a physician nearby. You can even view their schedules and make an appointment online. That's pretty cool.
From the business
Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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