ZocdocReviews 1,426

As a physician, this organization presented itself as a novel and useful tool to help our patients schedule appointments online and after hours. After one year of use, we have discontinued using ZocDoc. We saw very little patient traffic with it- several of the patients that did schedule appointments turned out to be drug-seeking patients.
The $3000 annual fee is definitely not worth the money.
FYI- the first five reviews of every physician are anonymous (read fictional) reviews- always 4 or 5 stars to make every physician look good.
Save your money

I visted a Doctor Pham at Eye and Ear Infirmary. He was not passionate. He didn't listen and was rushing thru out the exam. Mind you I was swollen and had a very very bad pink eye. When asking him to write me a note for work he didn't write was I was diagnosed with nor did he write the date. I had to tell him all this and when asking him for drops he didn't want to. Who is the Doctor here? Don't ever visit that particular Doctor. I'M WARNING YOU!

They didn't have sufficient info about the doctor. I waited 3 weeks for the appointment and zocdoc told me the doctor confirmed, but the doctor didn't get back to me. I found that the doctor's office was in a large practice located in the basement of the co-op i was sent to. Zocdoc apologized and gave me a $5 gift card to amazon (lost three weeks of waiting for the appointment and $20 on carfare). I will never use zocdoc again... they don't really know their referred doctors in my opinion.

I was referred to Zocdoc by my dermatologist. He recommended i use to it book with his office. It is really awesome! I was able to see his availability and pick a time that works best for me. I didnt have to call the office and spend 15 min on the phone trying to pick a time that worked. I then used the site to find a dentist and it was so easy. I do not understand why there are alot of bad reviews. This is a great site and i highly recommend it.

I needed to find a dermatologist but was willing to drive out of town in order to find one that was more affordable. I used zocdoc to set up the appt. And set out for my appt. One hour later I arrived only to discover that the doctor I came to see apparently does not work there. On top of that, it isn't even a dermatologist office! Its a family practice. If I wanted to see my family practice doctor I would have walked there and not driven an hour away. This was a complete waste of my time. And I wasn't able torecieve the treatment I needed. This website is bogus!

This is a scam! Stay away!
They signed up our physical therapist last year after giving great presentation.
We paid $3000 up front. Not a single appointment was booked thru them the whole year. So, of course, we had no intentions of reviewing. Well, a few weeks ago I check our bank statement and I see they withdrew another $3000 unauthorized from our bank account ( now I understand why they didn't want to accept credit card payment in the first place). It was been over three weeks and they haven't returned the money.
We are reporting them To BBB and preparing the article about them for Chicago Tribune.

We had a ZocDoc rep come out and tell us that we could book for $300 a month and they would provide all these referrals for us. At the end of his presentation he told us our specialty did not allow for the monthly rate but we had to pay the $3000 up front for the year. The doctor wanted to do this because he was so impressed with the salesman. We got one call right away after that from a patient booking an appointment. We were excited but we have had none since. I think the rep referred a friend to us to get us to have one patient. I would NOT recommend paying for this service, it is a scam!

It's really annoying as a patient if you need to schedule or change appointments. I work a really long job and have a lot of things that pop up on my schedule. My doctors never have an issue changing my appointments if I need to b/c I've been with them a long time BUT if you change more than 1 or 2 appointments - ZocDoc locks you out as thought you're some kind of fraud and they make you call them and then prove that you're not. What terrible customer service. I've also left very good reviews for doctors and one very negative one with a dentist that I had problems with (felt like she was a used car salesman who tried to sell me procedures). ZocDoc actually CALLED me and effectively tried to question the legitimacy of my review and then ask me to take it down. How do you get real reviews?

Our practice signed up for ZocDoc. They charge 1 yr in advance, they promise to market for you. Instead we got harassed for us to add their widget and website to the marketing that we already do. They want us to use ZocDoc as a booking system when we already have one and they they want to claim they got us the patients. We didn't fall for it and so far (6 months later) we have not gotten one patient. On its own, ZocDoc does not generate referrals. If you tag it to your own voice mails (for calls you generated through marketing that actually works) they claim they booked the appointment for you. If you add their widget to your website and you market your website, they will claim credit for appointments generated through them. It's a scam. Don't fall for it!