ZocdocReviews 1,426

I see a lot of negative reviews for this site from physicians, but as someone who needed to find a doctor in my area that was covered by my insurance I found this site to be extremely helpful.

- I was able to book my appointment online in no time at all
- I printed out the documents I needed to fill out before hand so my trip to the doctor was streamlined
- I signed up for the text reminder, they only sent me one message and it included the address and phone number of the doctor so I didn't have to go searching for it.
- I felt like the entire process was painless and hassle free!

I would recommend Zocdoc for those looking for physicians in their area.

Not buying it. I recently found out that a very poor doctor received a five star rating on zocdoc with a total of 44 reviews. It appears that Zocdoc creates a different reality, one in which the best doctors aren't even reviewed, but the worst are all of a sudden receiving slew of positive reviews. I don't know the dynamic, how these reviews come to be, but I know it doesn't jive with reality. The reality, most people don't leave reviews unless they're very unhappy. This is why dozens of positive reviews can often be a red flag and it's certainly is the case in this situation.

Booked an appointment for Monday morning at 10 am, the doctor's office called at 9:30 as I was walking out the door with my son who stayed home from school for this appt. And was told the doctor didn't have any available appts for that day. They wanted to make an appt for Wednesday. I asked why I was allowed to make an appt. At all for today and was told I wasn't making an appt I was requesting one for today! It says on Zocdoc you are booking an appt. Not requesting one. What a useless website, Zocdoc has no idea of available days or hours, I'll just call the Dr's office direct. Stupid me for thinking this is convenient, being able to make an appt over the weekend.

Horrible disconnect between ZocDoc site & dentist office! I booked an appointment in the morning through ZocDoc, only to have the dentist office call me in the afternoon & advise me that that appointment time was NOT available & offered to schedule a new appointment time. Then, the NEXT morning, I get an email from ZocDoc CONFIRMING my original (unavailable) appointment! From now on, I'll just call the dentist office & schedule my appointments w/them, thank you very much. :)

I used this service to book an urgently needed doctor appointment. I spent 30 minutes filling out paper work so that it would not have to be done when I arrived at the doctor's office. The Doctor was Tom Macek in Fort Lauderdale. When I came to the appointment, they were caught totally by surprise, and had someone else in that appointment time slot. They said if I would wait they would try to squeeze me in. That sort of eliminates the purpose of an appointment. ZocDoc was worthless, the fellow in the doctor office who came out was rude. The time I spent filling out the form was a waste, as was my lost morning. Terrible experience!

I will never use ZocDoc again! I booked an appointment for 4:00, seeing that this was the latest appointment offered. I received a confirmation email for this time. After I booked my appointment, I noticed a 4:15 time slot was open, which was better for me because I wouldn't have had to leave work early to get there. So I cancelled my 4:00 appointment (and subsequently received a cancellation confirmation email) and rescheduled for the 4:15 appointment. Again, I received a confirmation email about my 4:15 appointment time. That was the last email I received from ZocDoc. When I went to the office, the receptionist asked me if I had an appointment, and I told her I booked a 4:15 appointment on ZocDoc. She stated that she did not see anything about me having an appointment AT ALL! I then showed her the VERY LAST email I received from ZocDoc confirming my 4:15 appointment. She looked again, and said that the 4:00 appointment showed up as cancelled, rescheduled for 4:15, then cancelled again for the 4:15 appointment. I never received any email stating that the 4:15 appointment was cancelled, because I DID NOT CANCEL IT! It was cancelled without my knowledge, and I did not receive an email stating it was cancelled. Needless to say, I was very upset. The doctor was so booked up that they couldn't even squeeze me in. I have symptoms of a urinary tract infection (which, if you have ever had one, you know how excruciating they are) but I now have to wait until tomorrow to walk in and see if they could squeeze me in because they are booked up for tomorrow. So... one wasted trip, a night of urinary pain ahead of me, and another possible wasted trip tomorrow is all I got from using ZocDoc.

ZocDoc only publishes positive reviews for doctors, since doctors pay $3000/year for their service. ZocDoc is popular with bad doctors who have horrible reviews on legitimate sites such as Healthgrades or Vitals. They pay ZocDoc to try to improve their reputation. As a patient, if you use ZocDoc and then don't like the doctor, your negative review will never be published. Post your review on another site, and don't use ZocDoc! Any doctor using ZocDoc is desparate for business. Good docs don't have to advertise. When is the Attorney General going to shut down unethical ZocDoc?

Started off good being able to review and make an appointment; however, that is where the good ended. The doctor received great reviews on ZocDoc, but after my appointment with this particular doctor, I did a little more research because I could not believe he had good reviews, and he didn't anywhere else. So I decided to post my experience on ZocDoc so others would know. Well, my review was never published on the ZocDoc site. They called me and told me they could not publish my written review because there was medical advice in there and ZocDoc is not a doctor and can't post medical advice. There was not medical advice. All I said was the doctor did not do something all other similar doctors I have been to did. I also had to wait 1.5 hours past my appointment to be seen by the doctor who was with me for maybe 7 minutes. I definitely do not recommend ZocDoc. It appears they are working for the doctors and will not allow bad reviews posted and will find any excuse not to post it and make it appear to be for legal reasons. This is BS, there was nothing illegal about my posting! Will never use again because they are a fraud!

They called my office and told me that they worked for a physicians office and that they needed to send me a patient. When I picked up the phone, they started a sales pitch. They are very unprofessional and are frankly lying to the physicians. As a physician myself, I am glad that I was able to figure this out. I recommend that all patients and physicians stay away from this company, as they are shady and should not be trusted!

We had a great experience with Zoc Doc. Our clinic has been in business for over 12 years and we were never told to only post positive reviews. I think any type of review online can be bias. You can't blame Zoc Doc for only posting positive ones. Usually most patients check multiple sites to see if the doctor they are looking to use has good reputation. Negative reviews could be posted by competitors and positive reviews could be posted by paid patients. So, the point is find out how long the doctor has been around and check out the practice for yourself if you want a real review. Is it busy? Do the patients look happy? Seeing is believing every time. We got a GREAT patient from Zoc Doc in the first week we signed up and the patient had such a great experience with us he posted his own review on a different website on us.