ZIP TransfersReviews 48

It was the first and last time I would use this company. Firstly there was no one waiting for me at Gatwick when they had my flight number I then had to make a number of calls and wait nearly an hour for them to sort it out. But what I could really not stand is being lied too. As they told me the driver was waiting for me at Costa coffee when clearly I had been standing in front of Costa all the time. They had actually got another driver from his dinner break to drive me. I would never use these people again and never recommend them

I'd used Zip Transfers in the past which is why when I booked them to pick me up from Gatwick Airport when I flew back from Montpelier in the spring and the driver was 40 minutes late, I assumed it was a 'one off' and gave them a second chance when we recently flew to Seville.
This time however, they had subcontracted the service to a local taxi service; perfectly pleasant chap, but a dirty taxi is not what I'd paid for and he told us we could have booked him directly for significantly less.
When we returned to Gatwick Airport (I'd booked a 18.10 pick up) the driver wasn't there again. I called the 'help line' and they were totally disinterested. Eventually the driver arrived without a word of apology at 19.25, by which time we were the last ones in the arrival hall. I wasn't offered any apology or refund. Since we'd paid extra to sail through Passport Control because we had to get home for family reasons, we were pretty livid. It would have been quicker (and much cheaper) if we'd taken the train.
We won't use them again. And if you are looking for a reliable, friendly service I suggest you use one of the many other airport car companies too.

We have online booked an airport transfer from Berlin Tegel to Potsdam. We paid online before transfer. There driver didn't show up and after calling the company they didn't knew about booking. This happen to us with family of 5 with 3 kids. I will not recommend specially with kids. It look like they have some rendom people with cars to whome they call for giving service. Very unprofessional, non trust worthy and poor.

We used Zip Transfers three times during our recent vacation. Our first transfer was from Heathrow to our accommodations in London. Our plane was delayed, and because of understaffing, it took us three hours to get through passport control. Zip continued to check with us to ensure how much longer it would be before we were able to meet our driver. Thankfully, our driver was willing to wait for us. We are forever grateful.

Our second trip with ZIP was from our London accommodations back to Heathrow. Our driver was early, helped with our luggage, and was courteous and efficient in getting us to airport on time.

Our last trip with ZIP was from the Rome airport to the port of Rome. Our driver did not speak English, nor did he seem to understand much. He got us to our destination in record time (usually an hour trip we had been told accomplished in 40 minutes) and helped us find the Bed and Breakfast where we were staying, which was neatly tucked away on the third floor of a commercial center.

We highly recommend ZIP for anyone's transfer needs. They are courteous, efficient, and reasonably priced.

In a simple word, USELESS. Booked 2 weeks in advance for pick up at Rome Fiumicino airport and back to the airport 5 days later.

Upon arrival at Fiumicino nobody waiting for us and after ringing the company on 3 separate occasions was told that the taxi would arrive in about 20 minutes! That was on top of the 20 minutes we had already waited.

I asked them to cancel the booking altogether yet they only refunded less than half the charge arguing that they needed to have notice via email.

Stay away from this company!

Let's see: the driver was there on time and everything seemed to go well. But when we arrived the driver claimed we had spoiled the interior of his car with chewing gum (no one ate or had any chewing gum) and ended up driving away with one of the traveller's purse.

He was only willing to return the purse with credit cards and driver's license if we paid a 'cleaning fee' (the ransom). We didn't. Ziptransfers was not the least bit interested in any of this. They would not talk to the driver, would not take him off their driver's list or show any support.

We will never use this 'business' again.