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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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Quick replies and really concise as well as clear responses discussing my matter and helping me find a solution. Really appreciated this, the service showed how much they care about their customer and tailor to their needs.
Kimberly Sandi was extremely friendly, helpful, and personable. She was efficient and thoughtful when answering my questions. I really appreciate her help and the information she provided!
Thank you so much, Carlie, for taking a moment to recognize Kimberly for her efforts and willingness to help out our users.
Jorge was able to help me resolve my issue in a very knowledgeable and personalized way. He exceeded my expectations. I thoroughly enjoyed my interaction with him.
Thanks, Jorge!
Thank you, Cristina, for sharing your feedback and rating us with five-stars!
I loved the way my resume turned out, and when I had an issue, customer service made it a quick and easy fix. Super efficient and very helpful overall.
Thank you for your review, glad we were able to help, Madison!
Tanner guided me through making a new account and went above and beyond and was extremely helpful!
Thank you, we're always here to help whenever you might need us, Carlton!
The gentleman on the phone offered me a great deal and was very kind. He was organized and precise. I felt comfortable when I got off the phone with him.
Thank you for sharing your experience with us, Kaila, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
Amazing customer service from Stephannie. She assisted me with all my issues and addressed all my concerns. Great experience over all. I will recommend zety to friends and family. Thank you
Thank you for the awesome feedback, Anup, we rely on input from customers just like you to make our service even better.
I had problems finalizing my resume and along came Jackie Matturen to the rescue. She absolutely saved the day and informed me that I can upload straight from the site to LinkedIn. I expect to have my new Caregiving job by the end of this week! You guys are awesome! Everyone should go this route and use Zety.
Thank you so much, Glorialynnfor taking a moment to recognize Jacki in her efforts and willingness to help out our users.
I am generally happy with Zety and it is a great website to update my CV. I had an issue with my subscription today and reach out to online customer service. Customer service member Melissa was very helpful and she sorted my problem out quickly. I wish all other companies customer services would be helpful as Zety one. Thanks.
Thank you, Sera, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
This morning I had a helpful chat with the customer service rep named, Isela. She helped me figure out my subscription cost and even gave me a helpful discount for my next month, along with more information on Zety's job searching tools. Super sweet and helpful.
Thank you, Rose, for sharing your experience with, Isela. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Good CV service, only thing I'd add a seperate work experience to past employment as for many graduates employment doesn't link to the industry you are applying for, as it's often summer work etc
Excellent customer service, Jose was very quick and helpful
Thank you, Joe, we truly appreciate your feedback, happy customers make our days brighter.
The agent made it so easy to cancel my subscribe which I did forgot with what email i opened it for I am really amazed with his customer support skills and not trolling around, a worker like him should be protected and increase his salary at all costs, very supportive, looks like he love his job and help me as a customer. I would open a vompany myself if I would have workers like him to work with me, he is absolutely amazing, if he doesn't receive a rise at his own job, I don't think he should work for the company he really deserves more and I can really see that people like him drive companies to success, I am going to recommend and use zety always for resume purchases when needed in the future amazing and easy to build but most important amazing customer service support.
Thank you, Fisnik for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
Had the pleasure of speaking with Jacky, she helped guide me step by step on the user interface of Zety's resume building feature as well as other features. She was very helpful and was the reason I am such a fan of the website!
Thank you, Rodolfo, for sharing your experience with, Jacky, we’ll be sure to pass along your positive comments!
I worked with a VERY kind and patient woman. She spent as long as it took me to understand what I was trying to do because I don't understand very much about working on computers. After spending time with her, I feel support in looking for a job.
Thank you for taking some time to review us, Linda, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
This company was a pain in trying to get my refund but Thank you Andres for excellent communication and going above and beyond to helping me get my refund. You really made this transaction so pleasant.
Thank you, Isobel, we strive to make our customers happy and we take your feedback to heart!
Michael was patient with me. Introduced me to even better packages. Offered to give me either a 50 percent discount or extend the month's subscription to a year. Which is what I wanted
Thank you, Tom, for leaving a five-star shout-out for our agent, Michael!
I just finished talking to Jerickson on phone concerning my membership and he was very very polite and helpful. Thank you for resolving my issue. God bless you
Thank you, Ebenezer and way to make our day, reviews like yours keep us going.
Jackie was very helpful when I called the customer service line. She explained what was included in my purchase as well as offered me options if I chose to reconsider leaving. 10/10 was an excellent interaction and service
Thank you so much, Chelsea, for taking a moment to recognize Jackie for her efforts and willingness to help out our users.
I called frustrated and defeated and he helped me until the issue was resolved. I am very grateful for his help and patience.
Thank you, Rochelle, we're always here to help whenever you might need us.
I've just had a conversation with Rick who not only met my concerns about my membership but he also helped me to get the most from it and went above and beyond to keep my business. Now that's customer service personafied!
Thank you, Glenda, our team is committed to providing excellent service and it’s great to hear we delivered our promise to you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Mohamed, we strive to make our customers happy and we take your feedback to heart!