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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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The agent (Jerickson) was very helpful and gave me a good deal. He also answered my questions satisfactorily and processed my request immediately.
Natalia really helped me a lot. She was so patient with me and made an exception so i really appreciated her help. Thanks so much
Thank you, Mirette, for letting, Natalia, assist you with your query and for the feedback!
Ricardo was super helpful i got the best deal! He suggested almost everything and i picked one very useful for my profile thank you
Thank you for your review, Faruk, glad we were able to help.
She was very helpful and specific. My issue got resolved immediately. Absolutely recommend others to call the customer service for any assistance.
Thank you, Saiful for the amazing feedback you gave us, we're always happy to hear it!
She was respectful and didn't waste my time, she recommended the best course of action and only had me for a brief hold
Thank you, David, our team is committed to providing excellent service and it’s great to hear we delivered our promise to you!
Building resume takes minutes. The platform allows you to customize the same to fit the position you are applying for with ease.
I would like to recognize Alonso Solis for your exceptional customer service, Thank you sir for what you do.
Thank you, Charles, we’re thrilled to hear that, Alonso, was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.
I had a few questions regarding my subscription. Michael took care of my issues and answered my questions in a timely, friendly, professional and courteous manner. Zety is a powerful tool in easily creating the perfect resume, and having someone like Michael on the team really seals the deal. I look forward to my continued subscription! Thank you Michael!
Thank you, Kurt, for sharing your experience with Michael we’ll be sure to pass along your positive comments!
I called Zety on Wednesday morning with every intent to cancel. I spoke with Jackie who was not pushy, but was able to talk me into keeping my subscription because I was getting an amazing deal. She was so nice, helpful, and knowledgeable! I ended up keeping my subscription off of the strength of her service alone! Thanks Jackie!
Thank you, Danielle, for sharing your experience with our agent Jackie, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask
I recently called about account details and was able to speak to a friendly representative who really did everything he could to help. I truly appreciated it! He was also able to solve my problem so that's an added bonus! Thank you again for your help!
Thank you, LB, our team is commited to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Leslie P. Was very helpful in walking me through the features to help with formatting and even how much work experience to include. She was not rushed and very professional!
Thank you, Vinson, for the detailed feedback and for leaving a five-star shout-out for our agent, Leslie!
Awsome help to build your resume and cover letter. It helped me a lot! Now I am able to apply for jobs which are onterestin knowing that my resume is superb. Thanks to Zety!
You're very welcome, Endre, and thank you for putting your trust in us to build your new resume!
I was about to cancel my subscription but Kristina Garay advice me that it has other features that may help me find a job so she refunded the money to my account and gave me a cheaper subscription for 1 month so she was very helpful and understanding.
Thank you, Priscilla, for sharing your experience with us, we are always committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
The resume builder itself was great; versatile and many options for what I was looking for. The customer service department was helpful, kind and quick!
Thank you, Valerie, for the great feedback about our products and team!
Steve patiently listed my concerns and suggested me best option in choosing the right thing, and also explained everything to make me understand how other options work and whats the best thing to opt, i really appreciate his time and insights.
THanks a lot
You are very welcome, Rajeshwari, and thank you for sharing your feedback and for giving us a great rating.
Marco went above and beyond to ensure all of my concerns were heard and handled. On top of that, he is an absolute joy to talk to :)
Thank you for the positive comments, Our team is always here for you, so if there’s anything else we can assist you with, just get in touch.
Today I came across advisor Sebastian.
He not only helped me with what I needed, but really impressed by his politeness. He understood that I wanted something really urgently and I have been trying since 5 days now.
Sebastian took this chat so positvely and guided me, helped me and moved me.
I really would like to give 100/100 to zety to have such a nice and kind person.
Please give him hike in salary as he truly deserves it
Seby, you are a tru star homie
Way to make our day, Gaurav, reviews like yours keep us going. We strive to make our customers happy and we take your feedback to heart
Really helped me to get my issue solved. He was so co-operative and helpful. Really nice experience and I wish that Juan only helps me every time and others too. He is a nice, wonderful, co-operative guy. God Bless Him!
Thank you, Roopanshi, we strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I called the customer service and got to talk with Jackie, she was friendly and professionally solved my inquiries. Thanks, Jackie. And I hope I wrote her name correctly. :)
Thank you, Kay, for the amazing feedback about, Jackie, our team is always here for you, so if there’s anything else we can assist you with, just get in touch.
The representative was able to address my concern and was very helpful and professional! His tone of voice was not at all defensive and he has a listening ear. He was able to cut to the chase and address the issue without qualms.
Thank you, Marijune, we strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I made the mistake of not cancelling my free trial on time and was charged with the original subscription sum. The chat with Customer service was extremely convenient and helpful. They immediately arranged my refund and offered me a special offer for a limited time. I appreciate their swift response and professional approach towards the issue. I also recommend Zety as a top choice for building resumes.
Thank you, Nikolay, we're always committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Answer: It is 100% a scam, do not use, have to cancel my credit card tomorrow
Answer: We will be happy to assist you with your refund request. Please send us an email to [email protected] with your account information so that we may assist you with your request. Thank you for your time!
Answer: We will be happy to assist you with your refund request. Please send us an email to [email protected] with your account information so that we may assist you with your request. Thank you for your time!
Answer: We would be happy to help! You have been fully refunded the subscription. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.


Thank you, Kolade, for sharing your experience with Jerickson, we’ll be sure to pass along your positive comments!