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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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Was quick to respond and got me exactly what I needed. Seemed very friendly and eager to help. I hung up satisfied with the outcome
I've been having trouble navigating my account, but one phone call to the customer service was more than enough to solve my problems, the representatives are helful and very understanding, i'll definetly come back to the platefrom in the future.
We appreciate you taking a moment to share your satisfaction with us, Ali!
The experience was better than I imagined. A great resouce when looking for your next job. Couldn't be happier with the end product.
Thank you, Taneshia, and a way to make our day, reviews like yours keep us going.
Kenneth Mora was amazong, did everything really quickly and solved my problem without any inconvenience!
Thank you, Isabel, so much for taking a moment to recognize Kenneth, for his efforts and willingness to help out our users.
I use any to create job applications for both of my sons. I love the many template options and recommendations that are provided to create a resume that stand out while creating an opportunity show their unique personalities. Once once the boys submitted their applications to various jobs, they received phone calls the very day they submitted their application. I am happy to say both of them were hired the following day after submitting their applications! Customer service is also very helpful, pleasant to speak with and accommodating. I would recommend ready to just about everyone who is searching or changing occupations.
We appreciate you taking the time to write this review, Brandy, as it will help us provide an even better experience for our users!
I needed a quick résumé, and this website was able to provide me with what I needed. I was able to fill in the blanks with my information. It even asked the types of questions that I needed... et voilà. I got both jobs!
Thank you for the awesome review, Phillip, and for letting us know that you landed a job, that’s terrific news!
I used Zety to update and reformat my resume and generate a cover letter for a job fair. The resume score tool was very useful in helping me recognize weak areas and choose more effective wording. I got hired! Thank you, Zety.
Thank you for the awesome review, Teresa, and for letting us know that you landed a job, that’s terrific news!
Rick S deserves more than five stars! He was very personable, attentive, and caring. He took the time to listen to my concerns and provided an optimal solution that worked best for my budget.
Thank you, Oneika, our team is committed to providing excellent service and it’s great to hear we delivered our promise to you!
This website is excellent. I was able to formulate and edit my resume with ease. Zety offers excellent templates that made my resume look expensive and professional. I used zety to land an amazing job with an event production company which lead to meeting and working with some very cool companies and celebrities.
Thank you for the awesome review, Cleopata, and for letting us know that you landed a job, that’s terrific news!
Absolutely terrible customer service and technical support. I have been paying $6.99 USD for months now and recently I can't download any of my resumes as an error message pops up stating that I need to "renew my plan". I have all receipts available to show I've paid my monthly subscription fee. Zety's response… "we'll give you 12 hours of free premium service so you can download your resumes". This does nothing as I can't even access the premium site, again the same message pops up, nor does it fix the issue I'm having with this Classic site. Close to 10 (or more) e-mails have been sent to support and every one of their responses has been automated with a "we'll respond within 24-48 hours" and "we have escalated your issue". Two weeks later and still nothing! My resumes are being held "hostage". I'm very dissatisfied in their level of professionalism along with technical knowledge of their own product. Very, very frustrating. I would not recommend them.
We're very sorry to read this, Kathie, sadly we are not aware of what happened during your interaction with our team.
Usually, this behavior occurs when you try using the Old Zety Version (Zety Legacy). Also when the cookies of the site are too large due to that reason we always recommend clearing your cache and cookies before accessing the site, it's very important to know that you must be using Google Chrome.
If this does not solve the problem we strongly recommend that you contact Customer Service so they can escalate this issue for you.
Contact Us: https://zety.com/contact
I was cancelling my subscription and Carlos made sure to highlight all of the features of Zety that would be worth staying as a customer. He nearly made me change my mind! He was very polite, helpful and professional and does his job well. Nice work, Charlie, and thank you(=
Thank you for sharing your experience with, Carlos. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
The site is extremely functional and user friendly. I had no trouble at all getting my resume set up the way I wanted.
Even when I ran into some issues with payment, the customer service was quick, easy, and my issue was resolved in moments. Very much recommend.
Thank you, Jose, and a way to make our day, reviews like yours keep us going.
I team into some confusion with my account and payment and John Allen made everything correct and helped me out. Thank you
Thank you, Ashley, for sharing your experience with John, we’ll be sure to pass along your positive comments!
The associate was very helpful and eliminate all my worries, proactively listened my queries and found very ethical
Thank you, Mohammad, for your review, glad we were able to help.
Really helpful customer service. Helped me a lot to get help on my account. I also had good experience with drafting the cover letter.
Thank you for your review, Yash, glad we were able to help.
The site is very easy to navigate and provides the best templates for CVs. It has great suggestion points that you can choose them rather than spending time thinking what to write.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out, Sabelo!
Mr John Allen helped me with my issue regarding the subscription payment and even helped me with better deals. Awesome experience and a great Customer Representative.
Thank you, Karamjeet, we’re thrilled to hear that, John was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.
Stephannie Calvo from Zety is a very kind and caring person. She has also nice voice. Good luck to her! Best wishes from Switzerland.
Thank you so much, Gleb, for taking a moment to recognize Stephanie, for her efforts and willingness to help out our users.
Wow! Finished my first resume on Zety. Had a download issue and called them. Not only did James remove the download barrier, he took pride in MY resume and offered to clean it up per the algorithm that wasn't quite at 100%! I I said yes. James did a great job servicing me way beyond the reason for my call. Thank you!
Thank you for taking some time to review us, Shawn, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
I LOVE ZETY! Not only because of the wonderful products and benefits of using it as a resource to enhance my resume but also for people like Mr. Ricardo Serrano who took the time to fully explain the use of every tab on the dashboard! He even offered me a discount on my monthly subscription! He should be the one making commercials for your business!
Again, no other service ranks as number one like Zety!
We appreciate you taking the time to write this review, Jasmine, as it will help us provide an even better experience for our users!
Answer: It is 100% a scam, do not use, have to cancel my credit card tomorrow
Answer: We will be happy to assist you with your refund request. Please send us an email to [email protected] with your account information so that we may assist you with your request. Thank you for your time!
Answer: We will be happy to assist you with your refund request. Please send us an email to [email protected] with your account information so that we may assist you with your request. Thank you for your time!
Answer: We would be happy to help! You have been fully refunded the subscription. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.


We appreciate you taking a moment to share your satisfaction with us, CB!