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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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THIS COMPANY IS A SCAMMING COMPANY AND ANY GOOD REVIEWS ARE FAKE!
I was charged £2.70 for the CV building tool which I paid for a checked via my online banking account. I thought that was all that was needed because I never even knew about a subscription. I never received a single email from ZETY apart from the first email where they gave me a score on my CV. That is all.
But since November 25th 2021, they have been debiting £16.70 from my bank account each month and I have not been aware. I have not been on their website since the first day I used it and I have not received any email communication from them. However, they have been charging me monthly. I only found out because my bank flagged the latest transaction as fraudulent for some reason.
I feel so violated and just traumatised to know that this company have been stealing from me for 18 months.
Please be aware, that while the CV building service may be good, they company draws you into a subscription that you don't know about and they do it so covertly that you may no realise until very long after like me. I actually heck my direct debits each month to check there in nothing coming out that I don't know about, however, ZETY didn't come up because the transaction is classed as 'recurring'... as opposed to direct debit.
I will be taking legal action due to the personal violation I feel from this company. How disingenuous to take such an amount of money from a an account when they aren't aware. Very sneaky and fraudulent.
I already canceled the subscription and they keep charging me every 14 days. $23.70 every couple of weeks after I canceled it 3 months ago. I will be notifying my credit card and filling a claim.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We were able to locate your account and confirm one of our representatives was able to cancel your subscription and provide you a full refund.
We are thankful for the feedback you gave us, as it helps us better your experience and brings any issues to light. That said, if your experience with us has improved based on your Customer Service experience, we would love it if you would consider revising your comments and rating of us. It would make a massive difference and help us continue providing A+ Customer Service for our customers.
Kind Regards,
Customer Service Team
Zety.com
I payed R40 to save and download my resume I created. My card details was saved and all of a sudden R400 is deducted from my bank account (without ANY warning, no email, no SMS) just a direct deduction.
They do not warn you, they just charge you.
Take my advice and never purchase the "14 day trial"
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please expect a private message asking for more information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
We thank you for your patience!
Customer Service Team
Zety.com
Website is actually great it really helped me with my Resume but I paid for the Trial version and also I'm really sure that I canceled the subscription but never received a confirmation email. Today I woke up and saw that you did not cancel my sub and even charged me for a annual price. I want a refund I never used your tool after the Trial which I already paid. It's so tricky and annoying how you people making fraud money and not letting people know that the card will saved. I hope we find a resolution or I will write this review everywhere.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Sneaky charges, biggest red flag. Tried the 14 day trial, woke up to a charge on my card, what for? Zety didn't even try to give me a receipt in my email.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you and deleted your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I like the website and the template to build my resume with, don't get me wrong but I don't need this service all the time throughout the year so I wanted to cancel my subscription. "They," tell you just go under your account in your settings and cancel it. Easy right? Well, that button is a dead button that leads you nowhere, you can even see it in the source code on your accounts page. Wasn't very happy with that but whatever, there's a customer service line. Oh, that didn't work either?! Shocker. The final resort was email and they sent me a confirmation email saying it was canceled but the best part was... they never canceled it! They are still charging me 23.70 a month for a service that "they said" was canceled 3 months ago. Yup, oh, did I say I got a confirmation email saying that it was also canceled so they made me think I wasn't going to be billed again? I'll just say that again then. Oh, and you can't see your billing history on your account since that button is also a dead button according to the source code. I've been through this pain so I hope someone else learns to not use this service.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I only subscribed for 14 days trial period for which my card was charged at Zety website. But after 14 days they charged me $23.7 on my card without my consent. How can they charge me without my approval & how can they use my card details. It's a big scam
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Your feedback is extremely valuable to us, and we are grateful for your input. It helps us to better understand our members' needs and preferences. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your patience!
Customer Service Team
Zety.com
They ask you to pay for test period, then save your card details and charge money for monthly subscription without your knowledge! Never use this service!
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Quickly got the job done of canceling my subscription and was very responsive on my request. Offered me (politely) to go for other options moving forward but at the time I just didn't need the service. Lovely costumer service representative.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
While I no longer have need of Zety's services, the excellent telephone service I received from Axel Gutierrez will make me consider it again in the future. Axel was polite and efficient, and helped me cancel my subscription with no fuss or hassle, which is a rarity in the world of subscription-based services.
Thank you, Dimiter for leaving a five-star shout-out for our agent, Axel!
So, the website itself is great. Just not enough time right now to want to put money down until I'm ready. However, the Cancel Subscription button never worked on any browser I tried which was a disappointment. Their email response is slower than molasses. So I ended up having to find time to call. Canceling on phone was at least quick. It felt a little weird though. No hold music. It was a little hard to hear the person helping me but she was quick to resolve my issue, so for that I'm thankful.
Thank you for taking some time to review us, Heather; we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
I was very disappointed to find out a subscription I thought was cancelled had been charging me all year on a monthly basis. I tried to explain to the refund department that I wasn't aware I was being charged and urged them to consider the last time I logged in (which was in 2021) to refund me the entire year of 2022 (to date). They refunded me 2/9 months I was being charged. Very poor customer service, make sure you cancel your subscription with this sketchy company.
We’re very sorry if this caused inconvenience; we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, your account was never actually canceled, or something might have happened during the process. Once any user processes a cancellation, the system automatically generates an email with all of your cancelation information for future reference if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team, and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
After using their résumé tools which worked OK, I canceled my account online but they continue to charge me for an additional three months they would not refund. Shop elsewhere!
We’re very sorry if this caused inconvenience for you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation, the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
Contact our Customer Service Team at your earliest convenience, and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
I called zety for customer srvice help and was given knowledgeable, courteous and prompt customer help. Excellent experience. Recommend to anyone. Hubert was great!
Thank you for your review, EC; glad we were able to help.
I'm a young adult that tends to seek new and better career opportunities. That means I'm constantly revising and tweaking my resume to match the jobs that catch my attention. However, Resume writing is tedious and stressful, but Zety takes away the headache of it all. Plus it makes the process kind of fun and exciting! All the words and skills you are trying to think of are all provided for you. I was concerned because my resume filled one and a half pages. I called Zety to complain that I wanted my resume to fit one page. First of all, waiting for their customer service rep to answer the phone only took about three minutes. I was not kept waiting for long at all. Jerickson was able to fit my resume beautifully on one page and his customer service was incredible. I really felt cared about, it's not about the money with Zety. They want your success and happiness!
Thank you, Shannon, and a way to make our day, reviews like yours keep us going.
I signed up for the trial of this software and was happy with what it offered - it more than did the job. But, then, I had a user error with billing - reached out by email - got a fast response and my issue resolved without question. Great team and reliable company!
Thank you for sharing your experience with, Miranda. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Was overcharged and my review was deleted through trustpilot. Charged me $3, then charged me $24 for a canceled subscription. Didn't even use their services
We’re very sorry if this caused inconvenience for you, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
Robert was the best customer service help I have had in a long time. Kind, efficient - EXCELLENT. Took care of business without delay. Thank you Robert!
Thank you, Edwin, for letting, Robert, assist you with your query and for the feedback!
Milo did a great job of walking me through the benefits of the service. Very courteous and represents the company in a good way.
Thank you, Andrew, for sharing your experience with Milo, we’ll be sure to pass along your positive comments!
I am unable to cancel my subscription. Sent several mails and messages but no responce.
The cancel button is frozen. Every month money is looted from my account.
Suggest not to fall into it.
Our apologies for any inconvenience that this may have caused, Kamalesh, however, we would like to take this opportunity to clarify some information regarding our products and services.
To explain, when users sign up for our 14-day trial offer, we're very transparent in disclosing all of the subscription policy in several areas starting from our sales page where our plans are displayed continuing to the payment confirmation page and finally on your payment confirmation email as well.
As for the cancellation, we offer multiple ways for all our users to process their cancellations by simply sending us an email to [email protected] it is very important to include the full name of the account holder and the Account ID or email address used to create an account, we also provide the option via phone using the link https://zety.com/contact just pick the country-specific toll-free support number and give us a call, lastly, you can process your own cancellation from your account by accessing your account Settings, then Subscription and Cancel.
We hope that this helps and if you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://zety.com/contact
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com