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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
This summary is generated by AI, based on text from customer reviews
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No replies to my emails, no one picks up the call. I have been trying to cancel my subscription as soon as the free trial was finished by guess what you can't. I assumed I had already cancelled my subscription and then I get a notification stating that Zety has taken so-so$ from my account. Imagine my shock when I had already assumed it was cancelled. Since then I have tried contact their support and their has been no response from their side at all.
I saw them responding to some reviews here so I am hoping they do the same for me. This is causing undue stress and its about time it ends.
I got the 14 Day Full access for $2.70 on August 17 2022, I cancelled it on August 30th (1 day before trial expires) and assumed it was cancelled. After 11 months I when I was going thru my credit card statement I realized a charge of $23.70 for the past 11 months by Zety. I tried contacting them and they were not helpful at all. After repeated calls they agreed to refund 3 months amount. What about the other 8 months? I tried contacting the Bank as well to dispute but they said I needed proof of cancellation and ofcourse I did not receive a cancellation email from Zety. No where during the 14 day Full access it was mention that they would charge me afterwards and that too $23.70! Total SCAM, don't fall for it.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
First of all, English is not my native language. I'm just a developer from China who wants to build a simple resume using that website. I may not express my self as clear as I think.
On 7.29/2023, I started a 2-week trial of Zety. That means subscription is from 2023/07/29 to 2023/08/12. After subscribing for this 2-week trial, I didn't receive any e-mail of informing me of a auto subscription of next month. I never expected to be scammed. Today I received a $23.7 bill for subscription for 2023/08/13 to 2023/09/09.
You got to be kidding me! And I can only contact the customer through e-mail, (I don't have a US phone number), I don't know when will they respond to be.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
There 14-days trial that I have paid for RM9.95. Now today, 8th August 2023, my bank account has been deducted RM 98.50. I thought that they will send me an email or inform me about the charges that they will do to me like 3 days before or a week before the charge. Now I need my money back, RM 98.50, and I wanted to cancel my subscription. Please I NEED MY MONEY BACK!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Santiago was very kind, good listener and knowledgeable when I spoke with him. He was able to address all my concerns. Thank you Santiago
Hello,
Thank you for leaving a five-star shout-out for our agent, Santiago! We will be sure to pass along your positive comments!
They say that its free but when you spend a day making resume then it says that you have to pay dude you said free in description and title
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. Feel free to contact [email protected] for any other questions. We are here to assist you.
Thank you,
Customer service
Zety.com
I made my resume they asked to pay 2$. And after that i never use that website but they deduct monthly subscription from my debit card attached. Either i never ask for subscriptions. They deduct total 14k in just 2 weeks.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Waste of time for me. Its mentioning free on google and then we are investing our time to build a resume and then you come to know its paid to download. In the name of free download they are allowing to download the text in raw format without the template. Complete waste of time.
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. Feel free to contact [email protected] for any other questions. We are here to assist you.
Thank you,
Customer service
Zety.com
This is so good site, Lots of resume examples are available.
Hello,
Thank you for your review. Glad we were able to help!
Another pseudo-scam resume website. They first tell you its free, then after you worked 1 hour on your resume in their website and are ready to download it, surprise surprise, they now charge you 2,5 dollars for a subscription you need to download all your work and don't just lose the past hour of work.
You pay them the 2,5 dollars, download your resume and go back to their website to cancel your subscription, because if you don't cancel in 14 days, you will get charged 17 dollars. Surprise surprise #2 they "Cancel my subscription" button doesn't work. You can't press it with your mouse.
There are thousands of websites with this pseudo scam. Try to aviud them
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We were able to locate your account and confirm one of our representatives was able to cancel your subscription on time. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, and phone.
We hope this helps clear any doubts. Feel free to contact [email protected] for any other questions. We are here to assist you.
Thank you for your time!
Customer Service Team
Zety.com
Zety CV's advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me $23 instead. Their customer support was slow and unhelpful, offering no explanation or resolution. This deceptive pricing and lack of transparency wasted my time and money. I strongly advise against using Zety CV and suggest exploring alternatives with better business practices.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
This website do not provide any button to cancel the subscription on your own. You wont receive any email for the renewal and you even forget you ever subscribed to it.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process and will be happy to assist you with your refund request. Please expect a private message from us requesting the needed information to locate your account and investigate further. We look forward to hearing from you soon.
We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Great tool for the CV creation, but I made it 4 stars due to the delay of the refund process, when you apply for the trial subscription after few days, Zety will fund you automatically for the next subscription.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I've had good experiences having Zety's resume builder. It's prompts and templates are applicable to many job fields. I've used it to jobs in education and well as sales. It may be less beneficial for fields of study such as professional psychology jobs. Certain jobs are so specific on formatting that they may not work as easily with the beautiful template choices from Zety. Ive been able to create and save several resumes and cover letters that stand out among other candidates. I'll be back! Maria made canceling for now very easy and gave me options for changing my plan if I wanted to still keep zety.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out. Happy customers make our days brighter!
MY ACCOUNT WAS CHARGE BECAUSE OF THE AUTO SUBSCRIPTION I DID NOT AVAIL OF IT NO NOTIFICATION WAS SENT THAT THE 14DAYS WAS EXPIRING YET MY ACCOUNT WAS AUTOMATICALLY CHARGE FOR 1MONTH! REFUND MY MONEY OR I WILL FILE COMPLAIN ON THIS! I WILL TELL EVERYONE I KNOW NOT TO USE THIS WEBSITE!
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Bluffing the user by advertising the free CV creation, once the use is done with all the required steps and try to download the CV system is asking for payment..
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. Feel free to contact [email protected] for any other questions. We are here to assist you.
Thank you,
Customer service
Zety.com
Unfortunately, I tried the trial version but after that ended I got charged for a whole month(which is the same price as a whole year) without my consent and while unaware. I tried contacting customer service regarding my subscription details and options I had for cancelling but got an literally irrelevant reply(AI generated). I'd recommend you try something else. These tactics seem sneaky.
*August 2023 update, I received customer care email with an apology and a refund. Even tho truly Zety services are fine, customer care and sneaky subscriptions are doing more harm than good. It's definitely a plus they're trying to make amends with dissatisfied customers. I hope that applies to their automatic renewals as well.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
You'll pay for a 2 week $2 subscription, and then try to cancel, except the cancel button doesn't actually work and then end up repeatedly taking money from your account each month. You also cannot remove your credit card from their website. Have to cancel my card and get a new one. Look on reddit under zety reviews, i thought it was a fluke until i noticed the same thing happened to everyone else. DO NOT USE!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Like the reviews below, I keep getting monthly charges although I cancelled the account months ago. Avoid this service would be my advice
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
My partner downloaded a template for $2.95 around 3 years back. Zety deceptively included an ongoing membership somewhere in the small prints in the invoice. Did not take any informed consent.
Since it was below $50 per month, I failed to notice in my periodic checks of credit card transactions for fraudulent activities.
When we contacted zety.com for a refund as we had never agreed to a subscription and never used it, they are dodging. They replied in Trustpilot only for a show.
Stay away from this shady business.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are genuinely sorry for any confusion. We regret to hear that you have not had a smooth cancelation process. We were able to locate the account and have canceled the subscription.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com