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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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You deducted $23 from my visa card without my approval. I cannot cancel the subscription. The button is just an image and is not activated. I demand an immediate refund.
This platform is terrible; it feels like a scam! The subscription cancellation didn't go as expected after the trial, and I was unknowingly charged for months. I requested a refund because there was no activity on my account, but they did not show any willingness to provide a refund. It is genuinely frustrating to deal with such a dishonest and inflexible organization. They did not even respond to my last email.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details.
Thank you for your patience!
I used this service in august fir a few days after purchasing the service in 1.7$. Stoped using it and was amazed to see two charging of 25.7$ each month - why don't you send a notification that the service was automatically started again! And why as if i wanted to use it i would select this option - wrote to the customer service with no responce.
Ronen Granetman
Although in the company response they wrote they would refund - no one reached out - this response is fake as well. I guess ill need to saw them to get my money back.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
They charged me more than what they advertised, I want to cancel my subscription and remove my personal details from the website they tell me that they can't find my account and that I have to do it myself. The worst company!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount and submitted your deletion request. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
There's no way that I can cancel the subscription by myself and I call my bank. Now I have to change my bank details. I Had to order a new credit card and individually inform all my associates and clients. Nightmare! There is no possibility for unsubscribing. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me 25 eur instead and did that three times, With my stolen 75 eur I wish your boss to buy medicines for his children!
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Nicky not sure if the correct spelling from Dominican Republic took the time to listen and hear the client's problem.Her service and support has been 5 stars.
Thank you and God Bless
Mr D.Naidoo
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
He was open to what I was saying and took it and fixed everything. I'll be back with zety as soon as I can.
Hello,
Thank you for leaving a five-star shout-out for our agent, Israel!
I created a resume and application to a job, 2 hours later they hired me. Thank you
Wow!
Congratulations on your new job! We are so happy to hear we were able to help. We wish you great success!
It's a scam! They will charge you for subscription which you did not want or authorize without providing any bill or invoice. It's not possible to cancel the subscription on their website and nobody picks the phone when you want to call their customer service. I will demand a full refund and if it's not granted I will take legal actions.
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. We would like to take the opportunity to clarify any concerns. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase. You can find your invoice and billing details on your account.
We have refunded you. Please expect a private message from us with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Scammers! I used their site only once in 2020 and since then without me noticing they have been charging me 24.7$ each month to amount of 1000$ without me even using their service. They haven't sent any email or message and their taking money.
I'm about to arrange a public lawsuit unless they will pay me back.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We would like to take the opportunity to clarify any concerns. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with the refund requested. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Nothing comes without a cost; they falsely claim to be free. After you finish crafting your entire CV, they request a fee for downloading it. They offer a text file for free download, which is quite ironic. If you have a paid subscription, it should be prominently advertised on the main page, but they choose not to. Instead, they let people invest time and, in the end, demand payment, causing frustration and coercing them into paying. It's indeed a clever psychological tactic.
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
Thank you for taking the time to share your feedback with us. We are committed to using it to make positive changes and enhance our offerings. Feel free to contact [email protected] for any other questions. We are here to assist you!
Thank you,
Customer service
Zety.com
Zety has proven to be an invaluable resource in my career journey. Whether you're crafting a standout resume or seeking expert career guidance, this platform has you covered from start to finish.
I stumbled upon Zety while searching for ways to enhance my job application materials, and it exceeded my expectations in every way. Here's what sets Zety apart:
Zety is super user-friendly, intuitive, and offers a variety of sleek, customizable templates.
They also offer expert career advice which can be very useful especially if you really need the help for finding new careers.
You can also create professional resumes and cover letters with ease.
They also have a proven succcess dating back all the way to 2016 which seems that they have helped millions find a job.
Personally after using Zety I was getting many more offers after updating my resume which showed me that they helped beyond a ton with moving me forward in my career.
Wow!
We're absolutely delighted by your amazing review! Hearing about your satisfaction with the outcome has put a huge smile on our faces. Your positive feedback means the world to us, and we can't thank you enough for sharing your wonderful experience with us!
How come do my once off purchase become a subscription to monthly bills? I thought I could rely on this organization!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
She was really helpful and nice. I was happy to get help from her^0^
Wow,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
There's no way you could cancel the subscription yourself and have to call them. When asked to remove the credit card information, they said they don't have that information in their server and sent a page that is too generic. Had to order a new credit card. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me $23 instead. Stay away.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
Please expect a private message from [email protected] regarding your card deletion request. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
This is one of those platform that will do everything it can to bill you something without you realising.
You'll pay a very attractive one time payment and in very small it says that you'll then be billed automatically every month an absurd fee.
The features aren't even that great, the cost is absurd for what it offers. I'll never use this one again.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com.
Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I gave Zety a try for its resume-building and career services. While the platform itself offers a range of attractive features, my experience with their customer service has been extremely disappointing and frustrating.
Upon realizing that the subscription was not meeting my expectations, I promptly sent an email requesting the cancellation of my account and unsubscribing from their services. To my surprise, I received no response whatsoever. Concerned about the lack of acknowledgment, I decided to send a follow-up email in hopes of getting some clarity on the matter. Unfortunately, the follow-up email also went unanswered.
This complete lack of communication from their customer support team has left me feeling frustrated and undervalued as a customer. It is my hope that Zety addresses this issue and places a stronger emphasis on providing timely and attentive customer support in the future.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
No replies to my emails, no one picks up the call. I have been trying to cancel my subscription as soon as the free trial was finished by guess what you can't. I assumed I had already cancelled my subscription and then I get a notification stating that Zety has taken so-so$ from my account. Imagine my shock when I had already assumed it was cancelled. Since then I have tried contact their support and their has been no response from their side at all.
I saw them responding to some reviews here so I am hoping they do the same for me. This is causing undue stress and its about time it ends.
Hello,
We are genuinely sorry for any confusion. We regret to hear that you have not had a smooth cancelation process. We were able to locate the account and have canceled the subscription.
We have refunded you the requested amount. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I got the 14 Day Full access for $2.70 on August 17 2022, I cancelled it on August 30th (1 day before trial expires) and assumed it was cancelled. After 11 months I when I was going thru my credit card statement I realized a charge of $23.70 for the past 11 months by Zety. I tried contacting them and they were not helpful at all. After repeated calls they agreed to refund 3 months amount. What about the other 8 months? I tried contacting the Bank as well to dispute but they said I needed proof of cancellation and ofcourse I did not receive a cancellation email from Zety. No where during the 14 day Full access it was mention that they would charge me afterwards and that too $23.70! Total SCAM, don't fall for it.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
First of all, English is not my native language. I'm just a developer from China who wants to build a simple resume using that website. I may not express my self as clear as I think.
On 7.29/2023, I started a 2-week trial of Zety. That means subscription is from 2023/07/29 to 2023/08/12. After subscribing for this 2-week trial, I didn't receive any e-mail of informing me of a auto subscription of next month. I never expected to be scammed. Today I received a $23.7 bill for subscription for 2023/08/13 to 2023/09/09.
You got to be kidding me! And I can only contact the customer through e-mail, (I don't have a US phone number), I don't know when will they respond to be.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We hope this clears any doubts! We were able to locate your account and provide you with a refund. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
If your opinion of us has improved based on your Customer Service experience, we would love it if you would consider revising your comments and rating of us. It would make a huge difference for us and would help us continue providing A+ Customer Service for our customers.
Thank you for your time!