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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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After I did some modifications to my resume, Zety informed that it is not for free if I want to save the work done, so I agreed to pay something like 3 CAD for this work. No subscriptions to pay for nothing was done on my side. Nevertheless the platform charged me 35 CAD without any forthcoming messages. I consider it a fraudy actions and require to pay back the money taken from the card.
UPD: After I unsubscribed (which was not easy, since Zety is not accessible in Ukraine and I had to wait for the chance to do it from abroad), Zety has refunded half of the monthly fee, which is 17,48 CAD, which I, of course appreciate very much.
However, for me this was very unpleasant experience, since the information about automatic charging was not clear during the registration process, but hidden somewhere in the registration letter. This is a (costly) lesson for me (and hopefully free lesson to other) that it is important to read the conditions more careful.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Signed up for a trial and the company won't help me with payments taking from my account for 12 months without me noticing.
If you're going to sign up for the trial, make sure to set a reminder to cancel the subscription prior to payments coming out.
I asked their Customer Service Team 3 times how much money I will be refunded and they can't give me a straight answer.
Would not use this company ever again.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with more refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I am writing to express my disappointment with the CV made through your service. Unfortunately, it did not meet my expectations, and I feel unsatisfied with the quality provided. Therefore, I kindly request a refund for the service fee I paid. I believe this is a fair solution given the circumstances. I appreciate your prompt attention to this matter and hope for a swift resolution. Thank you for your understanding and cooperation.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
***UPDATE*** - Zety has done the right thing and reimbursed the charges to my account. It did take a while but they are a good company to keep their business practices honest. Thank you.
They will sucker you in by giving the opportunity to create a cover letter for $2.99 but they will still charge you $22 for a subscription that they sign you up for will continue to charge you if you don't go back in and cancel the subscription you didn't sign up for. They will not refund your money. VERY VERY DECEPTIVE rAND DISHONEST BUSINESS PRACTICES! They should be reported to the BBB! DO NOT WASTE YOUR MONEY!
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
They are very sneaky and how they take your money. I paid them $2 whatever they needed to get a simple cover printed.
Months later I realize they are billing me $23.75 per month. I did not even go back to their website and they were still billing me.
I tried to talk reasonably to the person who answered the phone but her only agreement would be she would give me 1/2 discount for the last month but every other month they will not reimburse me.
I would not recommend using this company unless you read all of the fine print.
Hello,
We're sorry to hear about your experience and any frustration it may have caused. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We apologize if you were dissatisfied with the resolution offered by our customer service representative. Please know that your feedback will be shared with our team to ensure that we continue to provide fair and satisfactory solutions to our customers. Your bank has refunded you. Rest assured, you will not be billed again.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused you.
Best regards,
Customer Service Team
THE CANCELLATION BUTTON IN THEIR WEB PAGE DOES NOT LINK TO ANYTHING! I'm waiting for customer service to email me but right now I don't have high hopes. Please never enter your credit card details in this service as you won't be able to cancel. This service is a SCAM
Hello!
We sincerely apologize for any inconvenience you've experienced with our cancellation process. Your feedback is invaluable, and we appreciate you bringing this to our attention. We have thoroughly investigated the issue, and we're pleased to inform you that all cancellations are working smoothly.
We understand the frustration you've faced, and we want to make things right. Please accept our sincere apologies for any inconvenience caused by our cancellation process. Our customer service team is committed to assisting you promptly. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help.
I am utterly furious with the deceitful practices of Zety SCAM! After initially paying $2 for a trial over a year ago, I recently discovered that they've been sneakily charging me $23.70 per month without my authorization! I never signed up for any subscription, and attempts to contact them have been met with silence. It's daylight robbery, plain and simple.
Furthermore, I have never received any receipts, confirmations, or any form of documentation typical of legitimate businesses. Your failure to provide such documentation further supports my claim that you are engaging in dishonest practices.
They're shamelessly stealing from me each month without providing an ounce of documentation. This company is a disgrace and a warning to all. Beware!
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Today in the night, my bank account was changed 23,70 USD + 5 USD Transaction Fee for no reason, I don't have Zety account (I deleted) for more than 5 months. It is ridiculous no validation for the payment was asked or informed in advance. Pls. Don't use Zety.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please write to us in detail about the issue at [email protected], so that we can look into it immediately and get it resolved.
Thank you!
Zety is an outstanding app for crafting resumes. Its user-friendly interface makes it particularly advantageous for non-English speakers. Personally, I encountered some challenges in creating a resume in English version, and Zety proved to be an invaluable resource in overcoming them. I highly recommend this platform to anyone seeking an efficient and user-friendly solution for resume building. Especially I appreciate to their excellent customer service.
Hello,
Thank you for your kind words! We're thrilled to hear you had a great experience with Zety. If you ever need further assistance, our excellent customer service team is here for you. Happy resume building!
I used this site to create my first resume when I was looking for new opportunities back in 2018, since then I have enjoyed it, it is pretty easy to navigate and build your resume, I love the templates and how easy it was for me to update my resume. Great experience 100% recommended.
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
I really liked their function and suggestion to revamp my resume for approximately $3, which would then generate a revamped Resume. I thought I had cancelled the subscription during the "free trial" period, and that it was resolved. I believed I could use the service in the future if there were any changes in my career. However, to my shock, I was charged $35 today without any prior alert, and I've noticed many people have complained about this, labeling it a scam. So, I decided to cancel the subscription. I went to the website and tried over 100 times to request the cancellation of my subscription, but it never went through. It just paused and hung on the same page, yet I could access all other pages on their website, which seemed intentional. I genuinely feel cheated and would like to request a refund. And waiting for their response
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you the requested amount. Please expect a private message from Zety with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Hello
For more than 8 months now, you have been trying to STALL me again!
You debited me for 34 months without MY AGREEMENT.
You've paid me back 24 months.
You continue to give me automatic replies either by email or on Trustpilot.
You insist that I have a problem with my bank (Daniel H) = FALSE
You're telling me that you're not going to pay me back the missing 10 months (Isabela Ingert)
That just goes to show how ORGANISED you are and how good YOU are at communicating!
So that we can get this Mexican soap opera over with - pay back the missing €234.50 and we'll move on to something else! Make good resolutions for 2024!
Thanks in advance,
Alessandro
Hello Alessandro,
We appreciate your ongoing patience and understanding in this matter. After thorough review, we have processed a refund for 24 months, addressing the concerns you raised regarding the unauthorized debits.
If you have any further questions or need additional assistance, please don't hesitate to contact us at [email protected]. We are dedicated to ensuring your satisfaction and are here to help in any way we can.
Thank you for your understanding.
Best regards,
Customer Service Team
After entering your information and attaching your credit card, it becomes impossible to remove or delete it. Zety.com continues to charge you even after you've supposedly "canceled" your subscription. The company relies on people forgetting, as I did, and not verifying whether the subscription remains inactive after cancellation. While their resume and motivational letter creation service is effective and worth the price, the subscription cancellation process appears to be a deliberate scam. Due to purported mistakes or technical issues, the cancellation is deemed invalid, resulting in significant monthly charges for a nonexistent service.
Hello,
We are genuinely sorry for any confusion. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. We have provided you with a refund and have escalated the card deletion request. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I am not able to cancel the subscription, they have overcharged my card. Please stay away from this site.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We would love to assist you with your request. Please send us an email to [email protected] with your account details so that we may further assist you.
Zety - charged me additional money without my knowledge. I pay 2 dollars for 2 weeks and after 2 or 3 weeks I suddenly found myself being charged 20 dollars without my consent and without my knowledge. They should be banned and investigated by the police, for stealing from customers' accounts without their consent.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from Trustpilot asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
You pay $2 for a two-week subscription, then try to cancel; the cancellation button DOES NOT WORK. I had to call customer service to get it cancelled, but I can still not remove my card details from the website. Although I have not used the website in a month, Zety charged me $35 without any emails confirming beforehand. So please DO NOT support zety as they are a huge scam.
Hello,
We are genuinely sorry for any confusion. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We have refunded you the requested amount as a sign of goodwill. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
It let me build my resume just fine. When I was about to download it and pay for the service, I got a message saying my payment could not be processed so I called customer service. Was nicely treated but was told that my card didn't have any issues that the issue was that Zety does not serve my country! Totally RIDICULOUS and STUPID. What do people in the USA think? That other countries in the world do not have the right to use their app just because? There are millions of sites from which I could have created and downloaded my resume and for FREE, but I liked the way Zety was building my CV. Obviously this changed my way of thinking when finding out that my country is not included in their services. Oh well! It seems like the creators of such sites have one or two things to fix. I mean, if you people do not care or simply decide some countries are not good enough to use your services say it BEFORE the person takes her or his time building something. It's sooo last century to let someone use the app and then not letting download the resume just because the country is not included!
WHAT A DISSATISFACTION, and DISAPPOINTING experience.
Hello,
Your feedback is extremely valuable to us, and we are grateful for your input. It helps us to better understand our members' needs and preferences. Know that we hear you and we are here to help!
I called because my son's exgirlfriend har used my card to pay for her resume. I thought it was my son's account all along which is why I continued to pay for it. When I went to cancel was when I found out. Your customer service rep was very helpful. Instead of canceling I changed it to my name on the account. I will be using it to update my own resume. Thank you.
Wow,
We’re thankful for the amazing feedback you have given us! It’s awesome to know how pleased you are with how everything turned out.
I was billed a total of $213.30 for 9 months after my $2.70 for a 14-day trial period expired without realizing it. Zety did not notify me or send me any e-receipts for each time they billed, nor did they notify me that the service had automatically renewed. I discovered this by checking my card activity on the bank application and discovering unusual charges that spanned from 25/03/2023 to 4/11/2023. So, on November 4,2023, I wrote to customer support requesting a full refund for each month they had billed me and asked them to remove my billing information from their website because there was no activity on my account. It is impossible to remove your current billing information once you have submitted it on the website unless you add a new card for them to scam you. In addition, I contacted Zety via Facebook Messenger, and the social media team advised me to write an email to their customer service or submit a form on Zety and expect a response within 48 hours. Nobody has contacted me or responded to my email as of today. I have to call my bank to disable my card and issue me a new one. I believed I was the only one who had a terrible experience that couldn't be resolved. But I notice a lot of people on here are having the same issues. The customer care representative who responds to each review here merely defends themselves and does not actually solve anything. So, don't use Zety. Do not enter your credit card information on their website.
Stealing your money without your knowledge is their business model.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We take our customers' feedback very seriously. Know that we hear you, and we are here to help.
Please know it is not our intention for our members to feel deceived in any way. It is for this reason that we offer all disclosures of initial payment once you select the downloads option. In order to avoid any misunderstanding, the subscription information is provided before, during, and after the subscription is bought in your welcoming email.
We have refunded you for the subscription as a sign of goodwill! Your card deletion request has been escalated. Please expect a private message from [email protected] with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. Glad we were able to help!