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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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The Experience of making CVs on this website is very good. As a working professional is easy to pay the monthly subscription but for students it'll a bit costly considering they'll get to know about this website in the second or third year. So if the prices could be a little less it would be a fantastic no brainer.
The overall experience was great, just quite high monthly subscription to pay
Hello,
Thank you for your kind remarks in this review! We're glad that you had a great experience with us.
We understand that budgeting for a subscription can be challenging. While our platform operates on a subscription-based model, we are continuously working to enhance the overall value of what we provide, always keeping our customers' needs at the forefront. We encourage you to reach out should you wish to explore any current special offers that may be available. We sincerely appreciate your feedback, as it helps us continue to improve.
It was a very nice experience with zety, it helped me to make my resume the best thank you so much zety.
Hello,
We extend our gratitude for the time you took to share your feedback and awarding us a five-star rating! It’s fulfilling to know that your experience was both positive and productive. We strive to ensure that you're satisfied with our service. Thank you for allowing us to be part of your career journey.
The ease of use and suggestions were helpful in correcting my resume. Will be using your services in future, and will also recommend to friends
Hello,
Thank you so much for taking the time to leave us a review! We're glad to hear you found the suggestions helpful and the process smooth. Thank you for your support and recommendations to your friends. We're excited to work with you again in the future!
Awesome expereince and i have recommended to my lots of friends and collegue, and they are also very happy by using it. Great work by Zety team.
Hello,
We’re grateful for your generous feedback and recommendation of our platform. It’s wonderful that you found value in exploring our various resume formats. We’ll continue striving to deliver services that empower every user to achieve their professional goals.
It was so amazing and easy. Im only leaving because i have no need for resume as i have already achieved what i wanted.
Hello,
We appreciate you for leaving us a five-star rating! It’s rewarding to know that our platform contributed to your success and that you found the process efficient and enjoyable. Wishing you continued growth and fulfillment in all your future endeavors.
Good and efficient service.
CVS built were interesting and totally relevant Not disappointed in their service provision. Very helpful.
Hello,
We sincerely appreciate you taking the time to share your experience with our services. We strive to ensure every interaction is beneficial and insightful, and we're pleased to know we met your expectations. Thank you for trusting us with your needs.
Wonderful platform for building professional and attractive resumes.
Hello,
We appreciate you for your gracious words in this five-star review! It's fantastic that you found our platform to be a valuable resource for crafting your resume. Our goal is to make sophisticated tools accessible and easy to use.
I have taken service for 5 month and it's really very helpful in resume building.
Hello,
Thank you so much for your continued support over these past five months! It’s wonderful to hear that you’re finding the service truly valuable, and we’re always here to help even more as you continue your journey.
Zety is an excellent online platform for crafting professional CVs and resumes, as well as additional job-seeking materials. Its user-friendly interface allows users to navigate effortlessly through various templates and customisation options. I have been very satisfied with my experience on Zety, as it provides valuable tips and examples tailored to different industries. I wholeheartedly recommend Zety to anyone looking to enhance their job application materials and improve their chances of landing interviews.
Hello,
Thank you for sharing such a positive and detailed review. We're thrilled to hear that our platform’s user-friendly design and tailored tips have helped make your job applications stronger. Please don’t hesitate to reach out if you ever need further assistance. We’re here to support you every step of the way.
Hello,
We appreciate your thoughtful remarks in this five-star review! It’s wonderful that the templates and guidance simplified the process. Discovering that you had such a positive interaction with our service is deeply gratifying.
I tried using Zety earlier this Month. Eventually I paid for what I thought was a once off fee to download my resume. Today, I got a bank notification of an amount i did not authorize.
I even forgot who Zety was until I googled. I cancelled the subscription immediately. I even called my bank to report fraud because I did not signup for a monthly subscription. What is even disappointing is that this auto-renewal fee is 10 times the once off fee. Who want to maintain such an expensive subscription for something used probably once every year? Now I would like my refund. Can I please have my money refunded.
Hello,
Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them directly.
We have located your account and can confirm that the subscription has been successfully canceled. There will be no further charges, and a refund has already been processed. You will receive a confirmation email shortly with all relevant details.
Regarding your reference to a “once-off fee,” we’d like to clarify that our service operates on a subscription-based model, which is clearly outlined during the sign-up process. When a user chooses to download their document, they are enrolled in a 14-day trial that converts into a recurring monthly subscription unless canceled within that trial period. This structure is explained both on our https://zety.com/pricing and in the confirmation email sent upon registration.
We’re sorry to hear that this information may not have been as clear as expected and truly appreciate your feedback. If you have any additional questions or require further assistance, please feel free to contact us at [email protected].
Zety claimed they refunded me $23.95 on June 12, but no refund was received. My bank confirmed nothing came through. Zety refuses to provide proof or transaction ID. This seems fraudulent. Avoid this service.
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced.
After carefully reviewing the information provided, we were able to locate your account and confirm that it is no longer active. It's deactivated, and no further charges will be applied. We’ve also confirmed that a refund has already been issued through your bank. Since this refund was processed externally, any additional inquiries or follow-ups regarding the transactions should be directed to your bank.
We truly appreciate your patience and understanding. Should you require any further assistance or clarification, please don’t hesitate to contact us [email protected]. We’re here to help.
Best regards,
Customer Service Team.
I want to request a refund to my credit card. How can Zety not inform about the renewal subscription? Perhaps on the D-2 / D-1
And how did the renewal cost me Rp340,500? I used to pay Rp38.800, and how did it become Rp340.500? I have already canceled the subscription Please refund to my credit card as soon as possible. Failing which, this will be reported. Account ID: *******
Please vote so they'll informed I will update this review, if zety do refund about this concern.
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional support, and we would like to take the opportunity to provide further assistance and clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information. Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account.
We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
I initially signed up for a 14-day trial (September 5–19,2024) solely to edit my resume, using the service only once on September 5,2024. After that, I never logged in again. However, in May 2025, I discovered that my credit card had been charged continuously since the trial ended—without my knowledge or consent. When I contacted Zety's support team via email, they only refunded the most recent charge ($11.85) and ignored my request for a full refund for the unauthorized charges. Since then, they have not responded to my emails.
Hello,
We sincerely apologize for any dissatisfaction experienced. We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
I have a fraudulent transaction by zety on my account. They said pay one time fee for cv and they charged 85 riyals. I NEED THE REFUND FOR THIS FRAUDULENT TRANSACTION. I am trying to contact ur customer service and no response.
Hello,
Thank you for taking the time to leave us a review. We sincerely apologize for any dissatisfaction experienced, and we would like to take this opportunity to provide further assistance and clarification.
We do not provide a one-time payment option. Our 14-day trial automatically renews to our monthly access until you decide it meets your expectations and choose to cancel your subscription. To avoid any misunderstandings, this information is provided before, during, and after the subscription purchase. We also include this information in the welcome email sent during the purchase.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
I used your site on 17 March 2025 to update my CV, and a payment of R39.95 was made as a once-off payment for the 14-day trial. Today (31 March 2025), my account was debited for R385.00 without me agreeing to a subscription. Further to this, the fact that we are using your site to build a CV to get a job means we are unemployed and do not have a lot of money for a subscription of this nature. Please refund my R385.00 with immediate effect, as I did not agree to a monthly subscription from you, and this is a scam. I have seen many reviews of people that have experienced the exact same problem, to which your replies state that they were refunded. So I expect my refund to be processed ASAP, failing which, this will be reported to the BBB.
Hello,
We'd like to take a moment to address your concerns regarding the fee issued. We sincerely apologize for any frustration or inconvenience you may have experienced. Please allow us to explain:
Our service works like a subscription. After the initial fee, if you do not cancel your trial period within 14 days, you will be charged the regular monthly cost. This fee is recurring, even if unused, until the account is canceled. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, and you also received an email indicating this. It was in the terms and conditions that were sent to your email with the first payment; there was very explicit information there (renewal, cancellation, etc.). We understand that this info may have gone unnoticed.
We have located your account and confirmed that it has been canceled; no further charges will apply. You received an email confirmation about this information. Lastly, we have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We appreciate your patience and understanding. Should you require further assistance or have any additional questions, please feel free to contact us via email, phone, or chat (zety. Com/contact).
Best regards
Customer Service Team
Please pay my money back of R385 as I didn't take a subscription but a once off payment for my cv which was R40 now you took an extra R385 from my account please return the R385
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
FIRST THEY GET MONEY FROM MY BANK ACCOUNT WITHOUT ME KNOWING IT, ALL I WANT IS A JOB AND NEEDED THAT CV BUT NOT INDICATED THAT IT IS A SUBSCRIPTION ALREADY. SECOND I'VE CALLED THEM THEY KEEP ON CANCELLING MY CALLS. I AM IN PANIC ALREADY BECAUSE OF MY EMPTY BANK ACCOUNT AND MIND THEM THAT'S A SAVINGS. IT IS SO UNRESPONSIVE, UNACCOUNTABLE!
Hello,
Our sincerest apologies for the delayed response and for any inconvenience and frustration this has caused you. We understand your concern regarding the charges and the difficulty you experienced reaching us. We value your business and are truly sorry that your experience fell short of your expectations.
We have located your account and confirmed that it has been canceled. No further charges will apply, and you should have received an email confirmation regarding this cancellation.
Furthermore, we have reviewed your account and, as a sign of goodwill, we have already processed a full refund. Please allow 7–10 business days for this refund to be reflected in your account.
We understand your frustration, especially concerning the unexpected subscription and the difficulty in contacting us. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us identify areas where we can improve. We are committed to providing excellent customer service and are actively working to address the issues you experienced. We hope to have the opportunity to regain your trust and demonstrate the level of service we strive to deliver.
Thank you for your time and understanding,
Customer Service Team.
Ive updated my resume with Zety.com and they charged me R39.99 for the update. This was a once off fee. Right now they have debited an amount of R385 from my account.
I need this money reversed ASAP!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your thoughtful feedback. It brings us joy to know that your interaction with our CV writing service was seamless and effortless.
We understand that budgeting for a subscription can be challenging. While our platform operates on a subscription-based model, we are continuously working to enhance the overall value of what we provide, always keeping our customers' needs at the forefront. We encourage you to reach out should you wish to explore any current special offers that may be available. We sincerely appreciate your feedback, as it helps us continue to improve.
Kind regards,
Customer Service Team.