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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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Good in manage of refundable process. Good in communication and treat customer very well.
I paid for a 14 day trial on Zety, they did not indicate anywhere that I would I was also registered for a monthly subscription after the trial period, and they charged my card 325 USD the following month that I had not authorised. I have asked for a refund that I am waiting for. That's plain theft, I hope someone sees this before linking their card to a Zety account.
Hello,
Thank you for your feedback. We apologize for any confusion regarding the charges and have sent you an email with further details. Please check your inbox for our response.
I did not authorize this subscription and received no prior notification regarding this charge. I kindly request that you investigate this matter and process a refund using my original payment method.
Please look into the issue
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Stay clear. This site is a classic scam/rip-off that lets you buy a subscription unknowingly. Instead of a small one-time payment, you will be charged $ $25 monthly.
Hello,
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from SiteJabber asking for your account information.
You can not remove are change card details after entering one. All the numbers given on their website are wrong. No option for the cancellation of the subscription.
Hello,
Thank you for your feedback. We apologize for any inconvenience you've experienced.
We found an account under your name with another account number and have processed a refund for you. Please allow 7-10 business days for the refund to reflect in your bank account. Once the refund appears, please get in touch with us so we can assist you in deleting your bank details from our system.
We appreciate your patience and understanding. If you have any further questions or need additional assistance, please let us know. Watch out for a private message with instructions.
Thomas really went the extra mile to ensure that I was satisfied with my purchase. He deserves a raise!
Hello,
We are thankful for the amazing feedback you have given us!
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Hello,
Thank you for your kind words! We're thrilled that our service helped you create a comprehensive CV in such a short time, covering your 13 years of experience. If you need further assistance or have any questions, feel free to reach out. Best of luck with your job applications!
Zety is the classic modern rip-off, termination is made more difficult, must be done by email. Costs for one month are higher than stated in the end because of blah blah blah small print. All in all, simply an unpleasant, typical rip-off without any real honesty or added value
Hello,
We apologize for any frustration you’ve experienced. We strive to ensure clarity and transparency in our services. After reviewing your account, we noticed that you currently do not have an active subscription.
Our termination process is designed to be straightforward, and we provide clear instructions on how to cancel via email to ensure all requests are documented and processed efficiently. We also aim to be transparent about our pricing and terms.
If you have any further concerns or need assistance, please don't hesitate to reach out.
Best regards,
Customer Service Team
I had terrible experience with this site I wouldn't recommend it to anyone ever again, today I subscribed on the promotion of R95.83 on a monthly basis and they took R1150 for the whole year(which is not even equivalent to the R95.83 per month) and that's not what was shown I didn't want the whole year's subscription I'm not happy at all I even cancelled the subscription same time I emailed them requesting a refund and I haven't gotten an active response…..
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I am disappointed as I searched to draft only 1 CV for FREE. I had multiple choices, but took the first option, Zety! When I tried to print the completed CV, I was urged to pay R39.95. As the CV was urgent, I paid the fee. Now they deduct R385. How can I possible pay R385 for one CV.
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message asking for your account information.
SCAM! If you pay for a 14 day trial to make a download your resume it "rolls" you into a monthly subscription and you will never receive an email from the company again. No payment processing email or new subscription starting. I've contacted BBB.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Never use this service, whatever you do. Paid a reasonable price for a simple resume template for 14 days and without my knowledge silently started taking $34.95 out of my account. The only way you can tell is by looking at bank statements, no notifications nothing. In the process of getting the money taken out of my account refunded. Subscription button is dodgy and only worked once I removed my adblocker. What kind of button doesn't work with an adblocker enabled? Have also heard from other people that their customer service is terrible and either ignore your calls, messages and emails or just will not help you. Please I wanr you stay away. I'm sure thousands of people are feeling the same way you are feeling if you have been scammed. Additionally, what kind of 14 day paid trial doesn't end after 14 days and starts charging you every 4 weeks after? I hope I get refunded the money I lost and hope this company gets shut down or removes this sly and dishonest act.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I recently changed my primary bank, so this account no longer has a lot of activity. I noticed this transaction and found 20 charges! I never authorized for this company to take monthly payments. And if I signed up how come I have no account with Zety? No e-Mail confirmation? Where are my monthly invoices? I've had the same E-mail address for years. I have been scammed for $453.00 for two years! Zety I need this cancelled immediately!
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase. Additionally, please note that invoices are available on your account for your reference.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
The cancellation button has been deliberately disabled. The novice subscriber would forget and would be charged without his knowledge. There is a reddit page which clearly says how this works
Hello,
We apologize for any inconvenience caused by the cancellation process not being as seamless as it should have been. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We will be happy to assist you with your cancelation request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Knowledge, helpful and spoke english. Great experience
Hello,
Thank you for your review. Glad we were able to help!
After I did some modifications to my resume, Zety informed that it is not for free if I want to save the work done, so I agreed to pay something like 3 CAD for this work. No subscriptions to pay for nothing was done on my side. Nevertheless the platform charged me 35 CAD without any forthcoming messages. I consider it a fraudy actions and require to pay back the money taken from the card.
UPD: After I unsubscribed (which was not easy, since Zety is not accessible in Ukraine and I had to wait for the chance to do it from abroad), Zety has refunded half of the monthly fee, which is 17,48 CAD, which I, of course appreciate very much.
However, for me this was very unpleasant experience, since the information about automatic charging was not clear during the registration process, but hidden somewhere in the registration letter. This is a (costly) lesson for me (and hopefully free lesson to other) that it is important to read the conditions more careful.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Signed up for a trial and the company won't help me with payments taking from my account for 12 months without me noticing.
If you're going to sign up for the trial, make sure to set a reminder to cancel the subscription prior to payments coming out.
I asked their Customer Service Team 3 times how much money I will be refunded and they can't give me a straight answer.
Would not use this company ever again.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with more refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I am writing to express my disappointment with the CV made through your service. Unfortunately, it did not meet my expectations, and I feel unsatisfied with the quality provided. Therefore, I kindly request a refund for the service fee I paid. I believe this is a fair solution given the circumstances. I appreciate your prompt attention to this matter and hope for a swift resolution. Thank you for your understanding and cooperation.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
***UPDATE*** - Zety has done the right thing and reimbursed the charges to my account. It did take a while but they are a good company to keep their business practices honest. Thank you.
They will sucker you in by giving the opportunity to create a cover letter for $2.99 but they will still charge you $22 for a subscription that they sign you up for will continue to charge you if you don't go back in and cancel the subscription you didn't sign up for. They will not refund your money. VERY VERY DECEPTIVE rAND DISHONEST BUSINESS PRACTICES! They should be reported to the BBB! DO NOT WASTE YOUR MONEY!
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello,
We are thankful for the amazing feedback you have given us!