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Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!
Zety Reviews Summary
Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.
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I very much appreciate you assistance and willingness to work with my situation to meet my needs. He was patient, kind, knowledgeable, and helpful.
I would like to give a big shout out to Stephanie Arias for providing quick resolution for the issue i was facing.
She was very kind enough to listen to my issues and provide a fix.
She just made my day as i was running late to submit the resume and she helped me out to get it downloaded on time. Thank a ton again...
Thank you, Pratik, we're delighted to hear that, Stephanie, was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your comments.
Great service. Clear and fast answers.
Giorgiana definitely went the extra mile for me. Would definitely contact again if I have more questions.
Thank you, Jepser, for taking the time to write this review about our agent, Giorgiana, your feedback will help us provide an even better experience for our customers.
Thank you for helping me through the resume process. Thank you for your patience. I am grateful to you.
You are very welcome, Joe, and what a way to make our day, reviews like yours keep us going!
In the name of full disclosure, Zety and I parted ways. Not over anything lacking in their platform. I just didn't need a resume software anymore.
I will say that even from a product standpoint, their platform is top notch.
What really pushed this rating to a 5 star was the impeccable customer service they provided.
The rep I worked with, and I feel horrible now because delivered what unfortunately tends to be rarity in today's business tendencies. The gentleman gave me his name but I was in motion without a pen when he gave it so I forgot it, but he's a true value to an already impressive organization with tons of value.
Keep it up Zety! Great job!
Thank you, Robert, for sharing your glowing review of our website and our team. We pride ourselves on providing top-notch customer service and your feedback helps us tremendously
This website has an exceptional customer service, really appreciated! Excellent cv builder.
Easy platform.
Thank you, Mohammed, for letting us help you with your inquiry and for your feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and for giving us a great rating.