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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Quick delivery. Arrived way faster than expected. They looked even better in person.
It was so easy to do my order online. I have received many compliments on my eyeglasses. I told all my friends to order with Zenni optical. An awesome experience. I will definitely order again.
My husband chose frame and now don't use them. Very nice frame though. Fast shipping... I wish his prescription was correct
Great speedy service glasses look great on my 9 th grade daughter she loves them!
I needed bifocals but didn't order them correctly.
I've ordered several pairs of glasses in the last 4 or 5 years, and I'm never disappointed with my orders. There was one time recently, when placing an order for glasses for myself and my son, I accidentally used my prescription for both frames. I called Zenni and they corrected the issue for me quickly and our glasses came perfect. My last order was sunglasses, which I've never owned a pair of prescription sun glasses before. They're PERFECT! I was afraid because I'm very picky about sunglasses shapes, but with the try on option I was able to find a pair I loved.
Glasses were easy to order, and they shipped fast. I love them!
Great price and they're so cute! I get compliments about my glasses all the time!
My family has had 7 or 8 pair now. I won't buy anywhere else!
The glasses are so cute and the prescription is very accurate! The frames are a smidge too tight on me and the arms of the glasses bend outwardly a little, making them look smaller
Fits well & very clear & i got it with just minimum wait time. & very affordable.
After losing my sunglasses, I was able to order a replacement quickly and easily on the website. They arrived very quickly, sooner than I expected.
I had order them a size smaller, I had to return them and get them a Bigger size.
They were able to take the small one back and give me the credit to order the right size.
My Son is really happy.
Always a great experience. Everyone in my family loves their glasses!
They look clean as hell opening it out the package
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review.
We were sorry to learn that you had intended to order bifocal eyeglasses, but instead you ordered single-vision eyeglasses.
Consequently, we apologize for any disappointment you experienced as a result.
Since you say that the glasses you received are nice, you may want to keep these glasses.
However, if you want to return them for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4946244021, in the subject line of the email and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the payment of a new order for bifocals – or if you want to keep the single-vision glasses and order a pair of bifocals, we invite you to telephone Zenni Customer Service.
If you tell the customer service representative who answers that you would like their assistance to place a new order for bifocals, they will be happy to stay on the line with you and talk you through the bifocals-ordering process.
We hope that this information is helpful, and we also hope to hear back from you, if you would like to return the single-vision eyeglasses for one of the refund options, or whether you simply would like their help when you want to order bifocals.
We also hope that this will resolve this matter to your satisfaction.