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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Great! No complaints! Will be buying from y'all again!
The glasses took about 2 weeks to come in but they look and feel great on my face. I'm 35 and haven't worn glasses since grade school so I was skeptical about going too expensive. These are a great starter pair and I will be buying more once adjusted. Only downfall, is the cloth that comes with the glasses doesn't clean them that well. Other than that, great purchase!
I have ordered four pairs of glasses over the past few years. I have never been disappointed with the accuracy and quality of the frames and lens. The glasses are an excellent value and are delivered within two weeks or less.
While the glasses are a bit flimsy, for the quality and the price its so worth it! I didn't wait long at all after the glasses were sent into delivery.
Glasses are great and my son loves them (he is 8). I wish the transition lens was darker but other than that we are both happy.
The day I discovered this website was one of the best days of my life. And that is only a tiny exaggeration. The process of ordering is so simple, and once the prescription and pupillary distance are saved, ordering future pairs of glasses is a snap. Did I mention the reasonable prices? I can get five pairs for what I was paying my optometrist for one. Phenomenal find. I genuflect to my cousin for introducing me to this site every time I see him. (Also just a tiny exaggeration.)
I received my spectacles in a very short time, and the quality was awesome. I am very pleased.
My daughter loves her new glasses. We will be ordering more for sure!
I have been buying glasses from you all for many years. Thanks for the improved production/shipping time! Much appreciated.
Entrega rápida el pedido en Perfecto estado como siempre ya he comprado varias veces y muy conforme con el servicio. Gracias
This is my fourth order with Zenni, and I continue to be impressed with the value & quality of their eyewear. I have tried a little of everything, from the most basic prescription lenses to polarized sunglasses, and each piece has fit wonderfully and held up well over time. My latest purchase was my favorite frame fitted with transition lenses. Cost less than $50, and using free shipping they arrived only a few days after placing the order. I love Zenni, and I recommend them to everyone I know who wears glasses.
We ordered a pair of glasses that were too small for my son's face. It was a very easy process to return them for credit.
The website made it easy to build your glasses at a great price! Glasses were shipped extremely fast after being built! Highly recommend
My order arrived on time. Zenni is a affordable with dependable service. Thankyou
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members