Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us.

You placed order o4946276790, on August 1,2022, after you canceled the order you placed on July 31,2022, order o4944256321, because you had entered an incorrect pupillary distance (PD) of 57 millimeters on that order, whereas your PD is 65 mm.

When you discovered that you had entered an incorrect PD on order o4944256321, you contacted us to cancel the order.

Since you contacted us about this on August 1,2022, within the first 24 hours after the previous order was placed, which is the timeframe during which we can cancel an order and fully refund what was spent on the order to the source of payment, we canceled the order and refunded what you had spent on it to the credit card you used to pay for it.

The U.S. Postal Service website advises that the single-vision distance eyeglasses from order o4946276790 – in full-rim, rectangular, flexible-plastic, black frame 2018921, with a frame width of 137 mm – were delivered to you on August 8,2022.

This means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you.

Please have a copy of the prescription you received from the eye doctor handy when you call, because the customer service representative will ask you to read the prescription to them, so that we may confirm that it was entered correctly on the order.

If the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection. We will also email you a prepaid mailing label to use for return postage.
If we receive and inspect the glasses and find any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if our inspection finds no manufacturing errors, we can return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

In addition, we can offer you one of those two refund options when you read us the prescription and it turns out that something was entered incorrectly on the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4946276790, in the subject line of the email, and please attach a copy of the eye doctor’s prescription to the body of the email.

If the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

We look forward to hearing back from you, with a copy of the prescription you received from your eye doctor, in the hope that, if you confirm you entered the prescription and PD correctly, we can receive the glasses back for an inspection, which we hope will lead to a successful resolution of this matter.

Thank you for posting your Zenni review of the first pair of eyeglasses you ordered from us, in order o4937606298.

It is good to know that you are pleased with your vision through the lenses of the polarized amber sunglasses. However, we were sorry to read that the frame you selected – full-rim, aviator, stainless-steel, spring-hinged, gray frame 419012, with a frame width of 140 millimeters – is too small to fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

This order was delivered to you on August 12,2022, according to the U.S. Postal Service website. This means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.

If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the eyeglasses in frame 419012 for the refund you select when you provide the order number, o4937606298. We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4937606298, in the subject line of the email and in the body of the email, please advise of the refund option you prefer. We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

If you plan to return the eyeglasses for the 100 percent store credit refund and use the store credit toward the purchase of a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful, and we also hope to hear back from you regarding your refund choice, in the additional hope that this will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vision eyeglasses you ordered with our Blokz® blue-light-blocking feature on July 28,2022, in order o4937347946.

We were sorry to read that you found the frame you ordered – half-rim, rectangular, mixed-material, spring-hinged, black frame 541121 with a gray polarized magnetic snap-on sunshades set and a frame width of 133 millimeters – to be too small to fit you well, and that you dislike the positioning of the magnets used for the magnetic snap-on sunshades.

Consequently, we apologize for any dissatisfaction you experienced as a result.

The U.S. Postal Service website advises that these eyeglasses were delivered to you on August 6,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the eyeglasses in frame 541121 for the refund you select when you provide the order number, o4937347946. We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4937347946, in the subject line of the email and in the body of the email, please advise of the refund option you prefer. We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

If you plan to return the eyeglasses for the 100 percent store credit refund and use the store credit toward the purchase of a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful, and we also hope to hear back from you regarding your refund choice, in the additional hope that this will resolve this matter to your satisfaction.