On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great glasses. Great fit and style. Love the frames
I always love Zenni. The only place I'll buy glasses for my entire family from.
It took about 12 days from the time I ordered my teenaged daughter's glasses until they were on her face! We love Zenni!
Was satisfied with my order. I was nervous about ordering online and the glasses not fitting to my face but they did. Having that feature where you snap a photo of yourself to "try it on" was helpful as well. The price was great I will be ordering more
Great experience. Everything was fast easy and cheap
I have shopped several times on this site. U can't beat the prices!
These glasses are amazing and my new favorites - I will be getting a 2nd pair of these
Saved me money & quality glasses without retail markup prices.
I loved my glasses I got from y'all about a yr and a 1/2 ago, I intentionally wanted to just order a new pair of those. Unfortunately those had been retired when I looked them up so I scrolled down and several other pairs that were close to those or similar styled were recommended. I saw this pair and while the shape was more square than the cat eye glasses I had been wearing I really liked the pink and black design. So I decided to give them a try and when they came in I loved the way they looked, and I've received so many compliments on them.
I love my new glasses! They are great quality, great weight and great price!
Having said the title, the reason for the 3 stars is their return policy. Even though it is not the customer's fault, he can only get part of his money back. In the past, I ordered Progressive Lenses with this company. After multiple tries, they could not manufacture a good lens. They made sure I was familiar with how progressives work and ask that you revisit your prescription to make sure it's right. However, I have over 20 years wearing progressives with no problems so I already knew how they worked. My prescription was correct. This company didn't do well at manufacturing progressives. I went to another online optical and they got it right the first time. No problem. Final statement: DO NOT ORDER PROGRESSIVES FROM THIS COMPANY. They do have their good points though. They are great with single-vision lenses and have the best variety of frames for smaller faces.
I'm never disappointed with Zenni. My orders are always correct and lenses are of good quality.
I have been ordering from you for the last few years. I love all my glasses and you have saved me lots of money.
Zenni Optical is the place to shop for your eye ware. Can't beat the price anywhere. They have any style you like steal frame or plastic whatever you want at a great price.
Plenty of options to choose from. Love the try on feature. Ordering was easy. Very happy with service. Paid for rush order, and received order promptly.
I was a little skeptical you know? Because with my prescription and uv protection I usually spent like $400 to $500. But this glasses with the style I love and all the add-ons was only $70! I compared with my other glasses from a local store and I was unable to see any difference. I really recommend them!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the four orders you placed with us in 2022.
We were sorry to read that you could not see well through the lenses of the first pair of eyeglasses you placed with us, on February 21,2022, in order o4538333327.
Consequently, we apologize for any dissatisfaction you experienced as a result.
This order contained one pair of standard progressive eyeglasses in full-rim, cat-eye, stainless-steel, brown frame 326615, with a frame width of 125 millimeters; and one pair of bifocal glasses with the same pupillary distance (PD), but a different value on the Spheres – in full-rim, square, acetate, streaked, smoky topaz and blue frame 4430115, with a frame width of 130 mm.
Each prescription you used for each pair of glasses was on the copy of the eye doctor’s prescription you provided to us, confirming that you entered your prescriptions correctly.
You returned the standard progressive eyeglasses to us for an inspection, but we were sorry to advise that we were unable to inspect the glasses. Therefore, on April 22,2022, we remade the standard progressive eyeglasses in frame 326615 for you in order o4697216222, and we were sorry to learn that you were unable to see well with these eyeglasses in frame 326615.
You advised that you wanted to return one of the two pairs of single-vision eyeglasses with our Blokz® blue-light-blocking feat from your order o4661483986, placed on April 8,2022, an order that was paid for partially with the store credit we issued upon the return of the eyeglasses in order o4538333327.
We offered an inspection of these eyeglasses on May 15,2022, after you contacted us about this order, but we have not heard back from you regarding this matter.
However, we see that you placed your most recent order, o4952635815, on August 5,2022, for one pair of single-vision computer glasses, with Blokz®, in frame 4430115. This order was delivered to you on August 13,2022, and we hope that you are satisfied with these eyeglasses.