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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I have been using Zenni for years. I have always had a pleasant experience. Over the years the shipping has gotten quicker! The order is always correct and the price is always affordable!
I've brought several pairs of glasses from Zenni and I love them all. I even have my mother buying her glasses from Zenni and she's fallen in love with hers to. All my friends and family love them. So thank you!
Easy to use app... fast service. I loved the price and really like my glasses
I received them fast because I needed them. I love the design of the glasses
I wanted to try a pair of prescription sunglasses and a friend recommended I look on the Zenni site. I had fun doing the virtual try-ons. And it was an easy process once I decided. I've worn my new prescription sunglasses a few times already.
I will never buy my glasses anywhere else! This was one of the best experiences. THANK YOU for the quick shipping and safe arrival of my new glasses.
We have been driving east this past week and the new Zenni sunglasses have made the trip quite pleasant.
Easy to order. Quickly received. Very satisfied. What else is there to say?
My daughter absolutely loves the glasses and they were perfect fast delivery exactly when they said they were going to show up they showed up my whole family uses any we love them.
Best quality sunglasses. My prescription is spot on. Love the fit of my frames. I have gotten so many compliments on my new styles as well.
The item comes reasonably quick. Zenni is also way better then using insurance. You end up paying more for the same styles and features
Great looking glasses. May be a little big for my normal liking but I'll be keeping them. I think my Rx is a little messed up as it's quite strong but not bad enough to deal with a return etc.
This is my 3 year old second pair well an upgrade from her first pair and the quality is definitely toddler proof
The lens kinda feels weird when I wear it. Hopefully I get use to it.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members