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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Love them quick shipping good experience
Quality is good
The glasses are perfect! My daughter went back to school with her fresh new pair. My order did not take long to be made and shipped. All I ask is that you redesign your purchase receipt to show the name of the patient (name that's on the Rx) because that is required by FSA as well as insurance reimbursement situations. I had to make a special request today but your representative helped me to hopefully solve the issue (patient's name was added on the shipping address on emailed receipt). Also the itemization was a bit confusing (again, related to my insurance needs) and I think that could be made more clear on the receipt. Thank you!
Easy. Just a couple clicks to reorder (my son broke the filament holding the glass on one side on the last pair)
I have purchased several sets of glasses and sunglasses, not because they break, but because I can afford to, I have one a couple of set for about 3 years no issues, what so ever.
Quality was nice. Glasses were beautiful and my prescription was correct. Fast delivery.
I received my first pair of glasses from here and I'm in love. They are perfect. The color is great and the size was just right. They came within a week. I definitely plan to continue using you all!
I receive it earlier ti what you guys stated hope you guys won't change at all keep up the good work an making your costumers satisfied
Always easy, great price, so much selection! I bought these frames 8 years ago bought several others in between and went back to them because my husband loved the look on me.
Never getting glasses or sunglasses anywhere else again
Too much fun these are great sunglasses love the way they set on my face
Easy ordering. Fast delivery. Great fit. The color was as expected.
Zenni is great. They are not only affordable but the frames come in relatively quick. I've already purchased a few times with them and will continue to do so because they provide a great service!
I ordered the wrong prescription and Zenni turned the returned glasses around ASAP, what great service
So easy to order and good quality glasses! I highly recommend using Zenni!
I have purchased many times from Zenni and have always had an awesome experience. However, I did not like the last pair because the lenses were too short and didn't offer enough eye protection as I had purchased them as sunglasses. So, I was able to return them for a full refund credit and ordered a set like my previous pair but with a different prescription. Customer service was great!
I own several pairs of glasses from Zenni and I love them all.
Glasses are beautiful and came much earlier than anticipated
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members