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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Always beautiful & affordable eyewear. I love Zenni!
Glasses fit perfectly! The prescription was spot too. I've gotten a ton of compliments on them. Will be ordering again.
It took about 2 weeks, but they were inexpensive and they are better than the ones the optics center made me two years ago.
The glasses I bought look great, two pairs of the same style. Problem is that the screws already came out of the arm of one pair already.
I can't complain. This was my first Zenni order and I received it within a week, prescription was accurate, and they look nice! Very lightweight, so it doesn't even feel like I have glasses on. I would definitely order from Zenni again.
Good overall. Second time getting the best service with Zenni Optical.
Came faster than I thought correct prescription, a cute case with glass cleaner and a free laser
At first the part that holds up your glasses on your nose hurt my nose so bad. Eventually my nose got use to it and I'm fine now. Great glasses and I love the look.
Ordering was easy and convenient. Glasses came in as expected. Everything turned out fine.
Great frames, the delivery was fast, nothing bad to say.
I love my new glasses! They are just what I was looking for, and I have loved every pair I have purchased!
I have ordered several pairs of glasses from Zenni and am almost always completely satisfied. This time I purchased a pair of bifocals, but the bifocal portion was much smaller than others I have seen, so it is hard to focus while reading
Thank you for posting your Zenni review.
We were happy to see that you have placed several orders with us since your first order in June 2022, and we are pleased to know that you have been satisfied with these glasses – until you ordered a pair of bifocal glasses on August 2,2022, in order o4944636802 – and we were sorry to read that you dislike the size of the bifocal lens.
Consequently, we apologize for any dissatisfaction you experienced as a result.
We want to advise that we use the FT-28 style of bifocal lenses. The FT is short for Flat Top, with the bifocal lens resembling a capital letter D turned on its side, with the curved part at the bottom. The 28 refers to the width of the bifocal segment lens at its widest point, 28 millimeters.
This is the standard size for bifocal lenses, but you may have seen people wearing executive bifocal eyeglasses, which have bifocal segment lenses that extend all the way across the lower area of the lens.
If you are disappointed in the bifocals to the extent that you would like to return them for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – since this order, which was delivered to you on August 15,2022, according to the U.S. Postal Service website, is within its 30-day warranty period, which starts the day the glasses are delivered – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4944636802.
They will email you the instructions to return the bifocal glasses to us for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4944636802, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label.
We very much hope to hear back from you, so that we may receive the returned bifocal glasses and issue one of our two refund options, which we hope will resolve this matter to your satisfaction.
I have had good exigence dealing with Zenni. I have used another optical provider but the quality is not comparable and the deliver is slow. I have worn glasses for 70 years and I can judge quality. I have recommended Zenni to my family and friends. I do have coverage for glasses under my health insurance but it still costs less with Zenni.
Glasses came in early and perfect thank you im so blind and i have to pay over $400 at an optometrist and i did not know that i only could pay $50 here!
LOVE Zenni! I have so many pair of glasses because they are affordable and so fun!
So quick! And my order was perfect. Just what I needed.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review.
We were happy to read that you like the two pairs of single-vision eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature.
However, we were sorry to read that the screws have come out of the temple arm hinge of one of these pairs of glasses – in rimless, memory titanium, gray frame 170421, which, with lens shape 352 (lens width 50 millimeters, lens height 28 mm), creates a frame width of 127 mm.
Consequently, we apologize for any dismay you experienced as a result.
Since you received the order on August 5,2022, according to the Federal Express website, this order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may want to return one of the pairs of the eyeglasses to us for repair. We will put new screws in the temple arm hinge and send the repaired glasses back to you.
Then, if you are satisfied with the repair job, you may return the other pair to us for repair.
When you make your request, please ask the lab to include with the repaired eyeglasses some extra screws, nose pads, and a screwdriver tool you may use if a screw becomes loose again.
We invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for repair when you provide the order number, o4937823850.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4937823850, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses to us for repair.
We will email you these return-for-repair instructions, and we will also email you the prepaid mailing label.
We apologize again that the screw came out of one temple arm hinge, and we hope that returning each pair for repair separately will resolve this matter to your satisfaction.