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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I was a little nervous ordering online for the first time, but I couldn't be happier with these glasses. They exceeded my expectations. They feel sturdy and I can see perfectly. I would say they do have a tighter fit, so be cautious of that. The delivery took about two weeks (which is expected with standard delivery). I would say they look even cuter in person than they do online.
Good experience will be ordering more at some point reasonably priced nicely styled
I love my new glasses--my prescription was correct, the frames look just like I expected them to, and they arrived even sooner than anticipated. Thank you Zenni!
Easy to order. Arrived on time. I wish I had realized the importance of adding anti-glare coating. These are reading glasses and I didn't think it would be necessary.
I'm really pleased with my glasses and the cost allows me to keep a spare around
Easy to navigate and pick your likes. I have been ordering glasses for many years with Zenni
Amazing, we love using Zenni, not only affordable. But super quick and easy! Finding frames for my almost 13 year old was a breeze. We've been using Zenni for 5 years now & I don't ever see us stopping!
I really thought my eyesight was getting worse when in reality I had put my previous pair of glasses thru complete and utter hell! My vision problems were caused by my lenses being so scratched up from 2.5yrs of less than stellar care that other people could see the mass of scratches from a conversational distance. But at least that tells me the frames and lenses are made to last!
Loved the affordable prices and the style options. A little confusing at the perscription part but it worked out.
I purchased the glass because they came with clip on sunglasses, but the sun glass clips are a piece of plastics with the edge painted to look like a frame. If I go to adjust my glasses the clips fall off. I will not purchase again. The glasses themselves are very nice and fit well it is just the cheap clips that upset me
Glasses are comfortable, my wife loves them. Price was right, and they arrived when they were supposed to.
This is the second pair of glasses we purchased and both times we had a great experience with zenni. The glasses came the way we wanted. Im very happy with both purchase.
Upon receiving them I really thought the frame is too flimsy can break easily. Hopefully they last. I'm only going to use for reading but I do love the color.
Thank you for posting your Zenni review.
We were sorry to read that you feel that the frame you selected – full-rim, rectangular, flexible-plastic, navy blue frame 2018916, with a frame width of 137 millimeters – feels flimsy.
Consequently, we apologize for any dismay you experienced as a result.
If the frame should break, we want to advise that you may reorder the frame with the same lenses you selected previously, which are free. Therefore, you would only have to spend the same amount, $11.90, which includes the price of the glasses and the $4.95 Standard shipping fee.
We hope that the frame does not break, but if it does, we hope that you will place a new order for eyeglasses in frame 2018916, which has a navy-blue color you love.
Thank you again for posting your review.
Best glasses I've had in a while, I will definitely be ordering again
I submitted the prescription exactly the way my doctor provided and my sunglasses were not even close to being correct. It is completely blurry not matter how I adjust them on my face. Totally unacceptable and I cannot use them at all.
Thank you for posting your Zenni review.
We were sorry to read that you could not see well with these standard progressive polarized gray sunglasses, and we apologize for any dissatisfaction you experienced as a result.
We see no other orders placed by you, so we cannot compare the prescription and pupillary distance (PD) you used on this order with those items placed on a previous order that contained eyeglasses with which you could see well.
Nevertheless, this order, which was placed on July 20,2022, was delivered to you on July 28,2022, according to the Federal Express website.
This means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o225922854.
Please have a copy of the prescription you received from your eye doctor when you call, because the customer service representative who answers will ask you to read it to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will invite you to return the sunglasses to us for an inspection. We will email you the instructions to return the sunglasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o225922854, in the subject line of the email, and in the body of the email, please attach a copy of the prescription you received from the eye doctor. If the PD is not on the prescription, please advise how it was obtained.
We will email you the instructions to return the sunglasses for the inspection, and we will also email you the prepaid mailing label.
However, if it turns out that something was entered incorrectly on the order, we will ask you if you would like to return the standard progressive polarized gray sunglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We will email you the instructions to return the sunglasses for the refund option you select, and we will also email you the prepaid mailing label.
We thank you again for posting your review, and we hope to hear back from you about these sunglasses, in the hope that we may resolve this matter to your satisfaction.
I am so happy with my glasses they turned out amazing and it saved me hundreds of dollars by not going to my eye dr. I am so pleased and thankful
Good service and reasonable time for delivery. The exchange took some time to get completed but it was accomplished.
So affordable and artfully designed! I really enjoy how they look and they're even better than the pictures! Comfy too!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the magnetic snap-on polarized sunshades that came with the eyeglasses you ordered – full-rim, rectangular, acetate, spring-hinged, green frame 503624, with polarized magnetic snap-on sunshades and a frame width of 141 mm.
We were sorry to read that you are disappointed in the magnetic snap-on sunshades, and we apologize for any dissatisfaction you experienced as a result.
We also want to mention that, when we looked up your frame, we saw that it has been discontinued, along with model 503612, a gray version of the frame.
We still have frames 503623 (tortoiseshell and clear ombre), 503625 (tortoiseshell with translucent blue temple arms), and 503635 (ivory tortoiseshell). These are all the same frame except for the color.
It appears that you ordered three extra pairs of the sunshades set. If you would like to return these extra sunshades that you purchased separately, we can refund to your PayPal account what you spent on them.
If you would like to pursue returning the extra pairs of sunshades you ordered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the sunshades for a 100 percent refund of what you spent on them to the PayPal account you used to pay for the order when you advise of the order number, o4295161759.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4295161759, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the extra magnetic snap-on sunshades to us for a 100 percent refund of what you spent on them to your PayPal account.
We will email you the instructions to return the extra magnetic snap-on sunshades for the refund, and we will also email you a prepaid mailing label to use for return postage.
We very much hope to hear back from you, with your request to return these extra sunshades to us for the refund, which we hope will resolve this matter to your satisfaction.