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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Between my daughter and myself, we have ordered around 5 pairs of glasses through Zenni. It has been such a positive experience, and it has saved me so much money.
Fast as always and the glasses fit my son perfectly and the prescription was spot on! Ok
I had a lot of trouble with getting my order. First the prescription was wrong (my error), customer service was extremely helpful with getting it corrected. However USPS failed to deliver my reorder and apparently lost the glasses. Customer service came in again to help by making a 3rd pair and sending it out again, which I finally received. The fit and lenses are great and I'm so happy to finally have the order fulfilled.
My glasses are a perfect fit and super comfortable. I will be buying again soon. It only took about a week to get them. It was a easy process.
Very easy process and will buy again and again! Great quality
My glasses arrived sooner than I expected and as always I was very pleased.
Easy to shop, prescription just right. 10/10 would recommend and will be using Zenni for our families future glasses needs
I've been a Zenni customer for at least 10 years and have ordered glasses for the whole family. Quality and service are good, and the affordability gives me the option to have several pairs of glasses. Best online glasses I've found.
My daughter loves her new glasses. Fit and look great
Hundred of designs that fit all ages. Easy to order and fast shipping.
Check the BBB. If you just want a cheapo set of single vision glasses, great. If you want to be able to see out of them... not so much. They used to have good quality control and sent you your actual prescription. Now it is a 50/50 on if you will be able to see, and a $50%/$50% on who pays if u can't.
Once I got all my measurements, just picked my frames and received 2 great pairs of glasses.
Now I'm ordering more, because they are light weight, fit great and are so economical. I able to order some extras to have around in case my dog eats another pair! She has gotten 4 pair so far, Thank goodness for Zenni!
I have been having problems for years with my eyes and received the type of glasses that are lightweight and different styles I have astigmatism and I need something that looks cute you know that I have to wear all day and all night I'm also losing my reading site so the bifocals are like extremely awesome so I was able to get my reader glasses separately something fashionable and cute and get my regular glasses for driving in the daytime and at night so awesome I love them so much
She received her purple glasses right on time. She loves them and is very happy with the Blue Bolkz I had put on there because her school uses chromebooks most of the time. I definitely recommend Zenni to everyone I know. These glasses are high quality without the high price.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your most recent order for mid-range workspace progressive eyeglasses.
As we stated in our response to your Better Business Bureau complaint, we were sorry to read that you cannot see as well with these eyeglasses as you can with the pair in the same prescription and same prescription type that you ordered in May 2021.
Consequently, we apologize for any disappointment you experienced as a result.
These mid-range workspace progressive glasses were delivered to you on August 13,2022, according to the U.S. Postal Service website.
This means that your order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide your order number, o4140343937, to the customer service representative who answers.
Please advise that you cannot see objects past three feet away, which is the vision distance provided by near-range workspace progressive eyeglasses, whereas mid-range workspace progressive eyeglasses should provide good vision up to at least 10 feet away.
When you confirm that you entered the prescription and pupillary distance (PD) the same way as you did on your May 5,2021, order, o3783539386, and advise that you would like to return these eyeglasses to us for an inspection, the customer service representative will email you instructions to return the glasses to us for an inspection, and they will also email you a prepaid mailing label to use for return postage.
When we have received and inspected the glasses, we will email you the inspection results. If we find any manufacturing errors on the glasses, we will offer to remake them for you for free. If we find no manufacturing errors on the glasses, we can return them to you or offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4140343937, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for an inspection. We will email you the return-for-inspection instructions and the prepaid mailing label.
We very much hope to hear back from you, so that we may receive the glasses for an inspection, which we hope will lead to a successful resolution of this matter.