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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I have used Zenni for years now. I love the hassle free, no pressure option of purchasing glasses. There are so many options and designs. The pair I recently purchased, I have bought 3 times due to unfortunate incidents. I'll try a new design next pair
With online glasses its important to get everything correct and have a timely delivery. Zenni did both!
I have a complicated prescription but was able to get it in a great new pair of sunglasses for a very reasonable price. Yay!
Good quality, Fast delivery, Good pricing.
I like the glasses. They were the style that I wanted and look good.
The glasses don't quite fit my slightly asymmetrical ears as the frame doesn't bend, and the cost was a little hidden with the addon features that seem necessary. But it didn't feel dishonest, and perhaps there was a way to have my fit adjusted prior to the purchase. The glasses in practice are great. They're still much less expensive than what I'd get through my optometrist, and I see through them perfectly. They're great to have in the car, and I'd definitely get more glasses once I figure out which frames are more malleable.
It was a great experience!. The glasses fit perfectly and looks great. The order process was super easy. I will definitely order again. It is so much less expensive than other place I have used before. I have referred a few friends and co-workers to Zenni and a few has ordered already.
Beautiful frames, script according to follow up visit with our daughters is great! She's seeing 20/20 again! We received her glasses very quickly! Highly recommend Transition lenses! Daughter had perfect vision until she got COVID19 in June... Her distance vision had become very blurry... Her Eagle eye vision has never returned... Thank you Zenni for affordable glasses... Would have cost a fortune to get glasses locally... If my new prescription works for me I will definitely be ordering my second pair from you with Transition lenses as well! Thank you so much Zenni!
My order was promptly delivered. Thank you. I will certainly refer a friend to Zenni. I really feel good when I save money at Zenni optical.
My daughter revived her glasses and they are so pretty and look fantastic on her.
He loves his glasses just a boy and have to order extra pairs
They where a little smaller than I expected, but other than good.
Great! Timely and great quality. Will be leading from them again soon because of how in expensive it is!
The customer service was wonderful. I needed to exchange a pair I had bought for my little one and the individual I spoke with was very helpful. I have purchased from you many times and will continue to do so in the future.
My glasses were cute and the frames and lenses were of good quality. Every pair I get from Zenni is just solid. The product is consistent.
I have been ordering from Zenni for approximately 15 years and never had a pair of glasses that I was disappointed in. Their manufacturing process is equal to or better than any of the brick and mortar stores and their prices are 25 to 35% of those same brick and mortar stores.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the first pair of eyeglasses you ordered from us, in order o4946623684.
We were sorry to read that the frame you selected for your single-vision distance eyeglasses – full-rim, rectangular, acetate, blue frame 637016, with white temple arms with blue stripes and a frame width of 132 millimeters – sits crookedly on your face.
Consequently, we apologize for any dissatisfaction you experienced as a result.
First, we want to advise of an infographic that can be found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that the instructions this infographic provides help you adjust the frame so that it sits straight on your face. The stainless-steel rods embedded in the temple arms should make the temple arms (specifically the temple tips, the part that extends past where the temple arms bend over your ear) easy to adjust.
However, if you find that you are unable to adjust the glasses so that the frame sits straight on your face, you may take the glasses to a local optical retailer, who may do the adjustment for you for free.
But if you cannot find a local optical retailer who will adjust the glasses for you, we want to advise that this order – which was delivered to you on August 12,2022, according to the U.S. Postal Service website – is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to return the glasses to us for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you, by emailing you the instructions to return the glasses to us for the refund option you select. We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4946623684, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label.
We hope you will be able to adjust the glasses to straighten them out, but if you are unable to straighten out the glasses and you cannot find a local optical retailer who will make this adjustment, we also hope that you will contact us to return the glasses for one of our refund options, which we hope will lead to a successful resolution of this matter.