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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Ordering from Zenni is simple, and it's easy on the pocketbook.
I have never ordered online before so this was a steep learning curve for me. I spoke with customer service multiple times to make sure I was doing it right and they were always helpful and informative. My normal optician wanted $500 for a basic frame with my RX - I picked a frame I liked (not the cheapest but mid range) with my RX the total cost was about $140 with all the bells and whistles that the optician wanted extra for - they got here today and for the first time in years I have a pair of comfy glasses that I can actually see through! Yes, I have been told previously that because my eyes have different pupil points, it would be impossible to get them perfect but Zenni did - I am never going anywhere else - Thank you!
Easy and fast to get what you need. Customer service is always great
Zenni remade the defective glasses for me. Thank you. However, the remade glasses I received still do not work. The frame seems bent and defective. This might be why it impairs my vision while reading. I do not want it to do damage to my vision. Please advise me as to what step I should take next.
My husband and I had ordered glasses from Zeni before and we have always been more than satisfied. This time around I ordered a pair for my 92-year old Father. The glasses were received right away, in good shape and everything was correct. My Father loved his glasses. They were going to charge us $500 at his healthcare's optometrist for the same pair. Ordering through Zenni, it only came to $45 dollars. Same exact pair with same prescription. I always tell everyone about Zenni. Now, my cousin wants to order a pair also. Keep up the excellent work Zenni.
The reading part of the lens bleeds into my daily straight-ahead vision more than most progressive glasses :(
Thank you for posting your Zenni review of your most recent order, o4930150697, placed on November 19,2022, for one pair of standard progressive eyeglasses.
We were sorry to read that you have an issue with the near-vision section on the lens, and we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 29,2022, which means that it was a few days outside its 30-day warranty period when you posted your review on January 3,2023.
Nevertheless, we can make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these eyeglasses to us for an inspection, if you confirm with a copy of the prescription you received from your eye doctor that you entered the prescription correctly.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4930150697.
Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) you entered, 61 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if we find no manufacturing errors, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o4930150697, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.
However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.
We also hope that you have a great 2023!
Love how they came out.
It's the best one I have gotten so far.
Ordering with Zenni is so easy and my order always arrives quickly and damage free
Easy shopping experience, and the built it app that lets you put the glasses on your face was key to my decision. Quality is great, lenses clear, would buy again.
It took a min for me to adjust, I guess that's what happens when you get non broken glasses
These are great quality, and adorable on my daughter. She loves them!
These are exactly what I expected. Shipping was relatively fast.
I lost the first ones I ordered and reordered. Perfect like the first.
I noticed I was having difficulty reading music (roughly 18" away.). After having my eyes checked, I received a prescription for that distance. I have used Zenni many times for distance, and now I have an inexpensive pair of glasses specifically for music. Problem solved! Thank you, Zenni.
I'm Happy with them
It was an easy process
I like the style and they got the prescription right!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the single-vision eyeglasses we remade for you in order o5204442240 after you returned the eyeglasses from your order o5179526145 for an inspection, which found manufacturing errors on the glasses.
We were sorry to read that the frame you received with the remade eyeglasses seems defective, and we apologize for any dismay you experienced as a result.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number of the remade eyeglasses, o5204442240.
The customer service representative who answers may ask you to take a picture of the glasses that would show that the frame is bent and email it to them, so that we may see the issue with the frame.
If we can see that the frame is defective, we will offer to remake the eyeglasses for you again, for free.
If we cannot discern any issues with the frame from the photo, we will ask you to return the remade eyeglasses to us for an inspection.
We will email you instructions to return the glasses to us for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5204442240, in the subject line of the email, and in the body of the email please attach one or more pictures that show that the frame is defective.
We are eager to hear back from you about this matter, in the hope that we may resolve it to your satisfaction.
We also hope that you have a great 2023!