On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have ordered several pairs of glasses from zenni and have always been very satisfied with their products and quick service
Repeat customer wish i had found you sooner would have saved more money
Honestly, this was the fastest and easiest experience I've ever had getting new glasses. The hardest part was choosing the frame.
I have diplopia and need prisms to correct this. Ordered 2 pair identical except for frames with prescription stating prisms, I paid for them and they sent me glasses with no prisms. I even took them to my optometrist and she said they did not have the prisms. I sent them back and I want a full refund for their mistake so I can go somewhere that fills the actual prescription. Have escalated to dispute on PayPal. My optometrist can also back me up that these glasses were without prisms.
When received my order was correct. I received my glasses before the delivery date and was kept up to date on my order through Zenni.
They have no idea where your optical center is so the glasses I got gave me double vision everywhere I looked except straight on. Awful product.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5211635018, placed on January 4,2023, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on January 9,2023, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5211635018.
Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) you entered, 61 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if we find no manufacturing errors, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Google Pay account you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5211635018, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.
However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the Google Pay account you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.
We also hope that you have a great 2023!
Everything was wrong with my glasses, they use cheap materials, bad customer service, shiiiiity return policy
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5206947266, placed on December 27,2022, for one pair of single-vision dark gray sunglasses with a silver mirror finish and our Blokz® blue-light-blocking feature.
We were sorry to read that you found the tint to be too dark, and we apologize for any dissatisfaction you experienced as a result.
On January 9,2023, you advised that you would like to return the sunglasses to us for a 50 percent refund to the credit card you used to pay for the order.
On this same date, we emailed you the instructions to return the sunglasses to us for this refund option, and we also emailed you a prepaid mailing label to use for return postage.
When we receive the returned eyeglasses we will issue the 50 percent refund of their price to the credit card you used to pay for the order, which we hope will resolve this matter to your satisfaction.
We also hope that you have a great 2023!
Look elsewhere. I bought a few pair. Try to get advice from them on a pair that was supposed to get dark outside. See picture that's what you will pay for. They were little past warranty and they were rude. You won't be able to understand them and they won't understand you. Just look elsewhere. There's plenty of other good places for glasses.
Thank you for posting your Zenni review of your gray photochromic (light-sensitive, auto-tinting) eyeglasses from your order o3915429712, placed on June 3,2021.
We are sorry to advise that you contacted us about these eyeglasses outside the one-year warranty period for photochromic films.
Consequently, we apologize that we cannot offer to accept these eyeglasses to us for an inspection.
Nevertheless, we thank you again for posting your review, and we hope that you have a great 2023!
The order was quick. I love getting my glasses through Zenni!
I love them.
Glasses are far cheaper on this site than at my local optometrists office. Shipping is just as fast as when you order them in the store. My glasses arrived in perfect condition. 100% recommend Zenni to anyone.
Received distance glasses instead of reading glasses. Optometrist suggested ok to keep them for future use but I really needed readers - recommend others triple check their Rx data input prior to ordering. Must have been my oversight. I couldn't figure out how to return. Glasses are sturdy and nice.
My glasses fit my face and head perfectly. The best part is they stay on my head when I look down. (Other pairs just fell off my face.)
Very good experience will recommend. Glasses were strong and well made.
I really like the glasses, they are great frames! Would recommend, thank you Zenni!
I've used Zenni before and the product was great. The last two sets of glasses I ordered or not my order and then he won't take them back or give me my money back.
I've ordered a lot from this company and they have all been perfect thankyou
The lenses were correct but bridge wire was obviously crooked, going "uphill" from the left to the right. (The frame should have been rejected at the factory.) I sent a picture to customer service and they took care of me, sending a replacement frame and a tiny screwdriver to swap the lenses to the new frame.
I got them……. They work. Now I can safely drive at night!
Love my glasses from Zenni Only complaint is this time is seemed like it took FOREVER for them to get here.
Thank you for posting your Zenni review of the most recent order you placed with us, order o5186978063, placed on November 19,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were happy to read that you are satisfied with the eyeglasses, but we were sorry to read that you are disappointed in the shipping time of the order.
Consequently, we apologize for any dismay you experienced as a result.
You selected Standard shipping, for $4.95, for this order. Standard shipping comes with a seven-14-business-day delivery-time promise.
The U.S. Postal Service website advises that the eyeglasses order was delivered to you on December 5,2022, the ninth business day after the order was placed, well within the seven-14-business-day delivery-time promise.
We hope that this clarifies that the delivery was not late, and we also hope that you have a great 2023!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5190277140, placed on November 25,2022, for two pairs of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We see a note in the database record of the order that the prescription your eye doctor provided was incorrect, but we do not see any note advising of the correct prescription or whatever mistake was made on the prescription provided by the eye doctor.
Nevertheless, we were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
You returned these two pairs of glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account.
We issued this 100 percent store credit refund on December 14,2022, and we hope that you will use the store credit toward the payment of another order for eyeglasses with the correct prescription.
We also hope that you have a great 2023!