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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Long lasting product! Fast shipping! Highest value!
Awesome pair of prescription glasses. So happy I got these.
Good selection delivered fast and here are my fifty characters that you asked for
Perfect frames for work and the gym. Fit great and were inexpensive.
I've ordered them 3 times now because I love them so much
Great glasses, great prices, great customer service. When my sons glasses were to small they refunded me with store credit and I was able to get my son a different pair with no hassle.
Excellent as always. Fast and good quality. I tell all my friends about Zenni.
I've used Zenni.for years, never had issues. Product matches my expectations, fast deliver, the try on feature was pretty accurate as well
I like these as well as or better than the $400 pair from my eye doctor. I would buy again.
The glasses are good. I really needed glasses that helped me with computer screens. I also needed them to help me drive at night. They don't really help at night at all. There is a small scratch in the lense as well. Other than that great company and will order again.
Easy to order, inexpensive, quick delivery! These are my third pair
The glasses are great and I love them. Just how I asked for them.
Better than I thought! I got a really cute pair of glasses that fit my face well.
Easy to order, fits perfect, Great Performance like they always do.
I am so happy with my prescription eyeglasses! They are great! They are comfortable and I love the clip-on shades! I can easily attach them when I'm outside. What I love most about Zenni is the affordability and ease of ordering!
I always have a good experience with Zenni! My glasses come in a decent amount of time and are always nice! Awesome prices and a good selection. I recommend Zenni to everyone!
I was very satisfied with my order. These were high quality frames for a low price.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members