On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The ordering process was easy (I uploaded a picture of myself as instructed), I received them within the expected timeframe, and I'm happy with my glasses. I wish there was a bronze or brown option for the additional mirrored lenses, but for sun purposes, the yellow work just fine. I am pleasantly surprised with the fog coating; it actually works and reduces them fogging up when wearing a mask drastically. They were half the price of the cheapest ones at my doctor's office, even with the extras. I will definitely consider ordering from here again for my next pair!
I am so satisfied with my Zenni experience! I love driving wearing my new sunglasses. They fit perfectly and the tint is perfect!
I order two sets of prescription reading glasses. They work perfectly and they look like the cost 10-times what I paid! Well done Zenni!
Great job zenni got my glasses fast and exactly what I ordered
Easy to order, arrives quickly, great option for affordable glasses.
I love love love my glasses! The frame is awesome they fit perfect and they got my prescription exactly right!
I always buy my glasses from Zenni optical. Always satisfied and I always get compliments!
This outfit was a surprise! From the ad in an in flight magazine, I ordered a pair. Exactly what I needed. Allowed me to tweak my scrip to optimize my corrected vision. (Don't try this at home unless you're familiar with optics). What I learned: You can get a nice pair of spectacles without paying $400 just for frames! They do give you options, and a bit of shopping their site you can come up with a good product that looks good and is perfect optically. Thank you!
I love the diversity of the frames you have and of course, the pricing. I'm never afraid to lose them now.
I ordered new glasses, and they came in quickly and look/feel great! I love how affordable they were!
Persuaded my wife to try Zenni and when she received her glasses, she couldn't see with them. Not happy!
This is the 3rd pair of glasses I have gotten from zenni. Over all I really am satisfied with my experience. I definitely appreciate the alternative to the over priced glasses from the local options.
They were tight on the sides TO ME. The bend of the temple arms were just too much so I'll be looking for something wider. They were not a fit to me, but that doesn't mean it won't fit you
Pro: Lightweight
Con: Nose pad/wings are too big; too much bend in temple arms
Ordering was easy, manufacturing was to specification, and shipping was speedy.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your order o5138432809, placed on October 16,2022, for one pair of single-vision glasses in full-rim, geometric, acetate, spring-hinged, sand-colored frame 4442233, with a frame width of 133 millimeters.
We were sorry to read that your wife cannot see well through the lenses of these eyeglasses, and we apologize for any dissatisfaction you and she experienced as a result.
The U.S. Postal Service website advises that the order was delivered to you on October 24,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5138432809.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5138432809, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.