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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Zenni was a super easy process that allowed me to get stylish glasses at a great price. I will be using them for more glasses in the future!
The price was perfect to get my son a spare "just in case" pair of glasses. The color is awesome and the fit is perfect.
As always, Zennis are the best glasses ever! Such great service and the quality is superb.
Fast shipping! Order processed quickly. Good quality glasses that look great.
Looking for light weight metal frames to go with recent first time hearing aids. Very happy!
Quick and easy. I used my "save" prescription. Thank you.
It's very simple to order and can't beat the price! Thank you!
Great price, great quality! I love my frames and the add-on sunglasses.
The process was considerably easy, however it was my first time ordering from Zenni. The steps for ordering are actually quite easy to follow. I received the glasses in a timely manner and am very pleased with the fit and especially the lenses. I will be ordering another pair soon.
I was very pleased with how easy it was to order new glasses. The order arrived quickly. And I am very happy with the quality.
Comfortable, perfect fit! Clip ons are a plus! Was iffy at first but now I know I made the right choice
Zenni is always a great price and fast. My daughters prescription has been fluctuating so it's great to buy a new pair when the Dr changes her Rx
The glasses was affordable and fits well on me. It's actually my second order and happy with it. Will order again in the future.
Overall I like the fit and style of the glasses but I am unsure if my prescription is correct and I need to bring them into the optometrist to make sure it's the correct prescription.
Thank you for posting your review of what appears to be the first order you placed with us, order o5150127113, placed on October 21,2022, for one pair of single-vision glasses in full-rim, square, mixed-material, tortoiseshell frame 7811125, with a frame width of 138 millimeters.
We were happy to read that you are pleased with the frame, but we were sorry to read that you feel that the prescription may not be correct, and we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that the order was delivered to you on October 31,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5150127113.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5150127113, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a wonderful Thanksgiving and a very happy holiday season!
Beautiful glasses and great price. The shaded clip on lenses is a fun addition too.
These glasses fit perfectly,.the lenses are great, and the price is excellent. This was my first pair of glasses and I could not have asked for an easier experience with ordering glasses online.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5130206918, placed on October 13,2022, for one pair of single-vision distance eyeglasses in full-rim, rectangular, plastic, black frame 265621, with black-and-white striped temple arms and a frame width of 136 millimeters.
We were sorry to read that the frame is bent, and we apologize for any disappointment you experienced as a result.
We want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that this information helps you adjust the frame so that you can wear the glasses.
But if you cannot adjust the frame sufficiently, we want to advise that the order was within its 30-day warranty period, which starts the day the glasses are delivered, when you posted your review, since the U.S. Postal Service website advises that the glasses were delivered on October 21,2022.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5130206918, to the customer service representative who answers.
Before you call, please take one or more pictures of the frame that shows that it is crooked, since the customer service representative who answers will ask you to confirm that it is crooked by emailing them pictures of the frame.
If we see that the frame is bent beyond adjustment, we may offer to remake the eyeglasses for you for free.
But if we do not see that the frame is bent beyond adjustment, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses.
We will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund option, and you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at [email protected], and if you choose this communication method, please put your order number, o5130206918, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a wonderful Thanksgiving and very happy holiday season!