On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the quality, variety, and service. I can always find what I want at a great price.
Great! Easy ordering, with a great virtual "try-on" experience. The glasses are perfect and the product got here very quickly. I tried a new style this time than what I normally go with and I really like them.
Glasses arrived in the estimated time which is impressive for someone living in Alaska. The only thing I didn't know was that the ear piece part of the frame was plastic rather than metal but it's still comfortable it looks like the photo
Very fast very easy to use.got exactly wat I wanted.even exchanged glasses I got that I didn't like for another with ease no hassle
My glasses were perfect! I love the try on feature! Zen no remains my go to site for all my glasses needs
These glasses are great. Easy ordering. The only thing is that the frames are smaller than what they look. I did the virtual try on for my son and it the fit is very small. On the virtual try it did show that it would fit his face perfectly but they look small on him. They do stay very nice and they don't slip off his face.
Love these glasses! I've bought glasses from a few other sites before and was always disappointed by the poor quality and how they ended up looking on me. I was weary to try buying online again but so glad I did! My glasses from Zenni are my all time favorite I've ever had. They were not only affordable but great quality, fast shipping, and super cute! I couldn't be happier and will be coming back for years to come :)
Good communication, quick arrival, quality product. Thank you!
Easy to order, great selection and quick delivery.
My glasses buying experience was amazing! Five sets of glasses for my daughter and I for less than 250$. Amazing!
My puppy at my brand new glasses a few hours after I opened them. I had a good experience with the customer service representative who got me set up with a new pair. My replacement glasses are light weight and fashionable.
Difficult time removing Blotz lens for cleaning. Very helpful agent researched issue and eventually sent an email with detailed video on how to remove. Worked perfectly!
Hbdhdhdhdhdhdididhdhstjwruqrjarjafjsfjsfjafjafjafjrajarjqhafnafjafnsfnafnsfnsfnsfmsfnsfnsgn
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your gratifying Zenni review of your order o5127619937, placed on October 19,2022, for one pair of single-vision eyeglasses with gray Transitions® T8 photochromic (light-sensitive, auto-tinting) lenses.
We are delighted to know that you are satisfied with these eyeglasses, and we thank you again for posting your favorable review.
Moreover, we want you to know that, at Zenni, we consider it a privilege to serve your eyeglasses needs and we hope to do so for many years to come.
In addition, we hope that you have a wonderful Thanksgiving and a very happy holiday season!